Kim Vassiliadis, who has worked for ITS for seven years, has gained a new title: Director, Digital Experience & Communications. Effective as of April, Vassiliadis’ new title reflects the new responsibilities she gained with the ITS reorganization in July 2021 … Read more

When the Digital Accessibility Office (DAO) launched in 2019, one of its primary goals was to build awareness of digital accessibility across campus. It was a challenge for a small team at a large University — only four staff to … Read more

ITS has decommissioned the platform that the University used for more than two decades for such cornerstone applications as processing help and computer repair tickets. Carolina had used the BMC Remedy platform since 1998. The ITS Service Management Platform Team … Read more

As of today, April 5, if you have Duo installed and forget your Onyen password, you can use Duo to reset your password at onyen.unc.edu. Duo confirmation replaces the challenge questions. ITS changed how passwords are reset to simplify the … Read more

The Digital Accessibility Office (DAO) now has an online self-paced version of its popular Digital Accessibility Awareness training. The goal of this introductory training is to teach the campus community about digital accessibility and how campus members can apply it … Read more

Calvin Groves, previously director of information technology with the School of Education, takes the helm of the ITS Service Desk today, March 21. He replaces Ingrid Camacho, who retired at the end of February after a long career with the … Read more

That video game console you covet is out of stock everywhere, the grocery shelf normally packed with canned cat food is bare, and the cost of that bike light in your Amazon shopping cart shot up overnight. Supply chain woes … Read more

The leader of the ITS Service Desk is retiring. Ingrid Camacho, whose last day is February 28, has worked for the Service Desk since it formed more than two decades ago. Camacho initially was hired as a contractor. In advance … Read more

Tech Support Specialist Leslie Kreizman, one of three ITS team members who support University administrators at more than 15 campus locations, is retiring at the end of this month. She has worked for ITS for more than two decades. Early … Read more

In its multi-year project to migrate University’s phone service to AT&T from Verizon, ITS has now moved about 7,000 phones over to the AT&T network and will soon port its largest batch of phones so far. ITS has 13,500 working … Read more

Carolina is marking two decades of requiring undergraduates to have laptops. Since UNC-Chapel Hill instituted that requirement in 2000, ITS’ Carolina Computing Initiative (CCI) has been helping students access laptops that meet University standards. The CCI program launched three years … Read more

Lee Hyde is the Program Director of ResNET, which is a unit within ITS Customer Experience & Engagement. At ResNET, he’s one of four full-time staff members, 46 student Residential Computing Consultants (RCCs) and 14 student Gaming Assistants. Hyde, who … Read more