Meet PDFebruary, a month-long event in which participants tackled a common challenge: making digital documents more accessible. The challenge encouraged campus members to inventory and remediate inaccessible documents, especially PDFs, on their websites — and transformed the process into a … Read more
When you receive an Alert Carolina message — whether you hear a siren or see a text, email, social media post, flashing beacon or a message on a screen — you stop and pay attention. And that’s the point. Alert … Read more
Most everyone at Carolina knows of the ITS Service Desk. What typically comes to mind is using walk-in, chat, phone or online tickets to request service for universal, straightforward things like password resets and software installations. But there’s another Service … Read more
If you’re following the Digital Accessibility Office’s accessibility compliance plan, you know that step two is to create an accessibility audit. This audit is an inventory of your, or your unit’s, current digital content and technologies. The audit is a … Read more
On December 3, the Digital Accessibility Office hosted a panel discussion covering frequently asked questions about the April 2024 Department of Justice update to Title II of the Americans with Disabilities Act (ADA). Under the new rule, all of UNC’s … Read more
ITS Digital Services has renewed UNC-Chapel Hill’s Digital Collegium institutional membership. Digital Collegium was formerly known as HighEdWeb. The organization was founded in 1999 and rebranded last year to better encompass all things digital in higher education. Digital Collegium offers … Read more
ITS is transitioning campus to PING, a new version of softphone software. PING replaces existing softphone services Premium Communicator and UC-One Connect. Softphone services enable University customers to use their desktop or mobile devices to make and receive phone calls … Read more
ITS employs more than 100 student employees in roles across the organization from tech support to social media marketing. ITS student positions offer valuable real-world work experience, and many positions offer flexible, remote and/or hybrid schedules. Undergraduate and graduate students … Read more
As ITS leads UNC-Chapel Hill in planning, implementing and maintaining the University’s technology services, we’re a group that’s always in motion. Updates, upgrades, new services and operational work keep teams of ITS staffers and collaboration partners busy all year long. … Read more
The Digital Accessibility Office created a comprehensive accessibility compliance plan that everyone on campus can use to meet a major federal deadline. In April 2024, the Department of Justice signed a final rule under Title II of the Americans with … Read more
The night after Hurricane Helene devastated Western North Carolina, Matthew Mauzy was in a helicopter flying over the mountains. Even wearing night vision goggles, Mauzy strained to see in the dark. The sloped terrain below him made it harder to … Read more
Three ITS staffers attended the EDUCAUSE annual conference in San Antonio in October, a gathering that bills itself as “the premier higher ed IT event” of the year. The conference drew about 7,500 participants and presenters in higher education and … Read more
