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Get to know your new phone: voicemail to email

September 27, 2022

Picture this: you’ve been trying to nail down some details for what feels like weeks, sending emails and playing phone tag. The good news is that you finally have a voicemail with all the details. The bad news is that … Continued

ITS soft launches internal branding guide

September 6, 2022

Today, ITS Communications rolls out a new branding guide. The new ITS brand guide introduces ITS-specific colors, design elements and writing style while remaining strongly aligned with the University brand identity. Creating a cohesive look across ITS interfaces and services … Continued

A student’s perspective on digital accessibility training

July 21, 2022

Lila Davidson has been a student worker for ITS Communications since March 2022. In this first-person piece, she discusses experiencing her first digital accessibility training with the Digital Accessibility Office, a unit housed within ITS. But first, a little more … Continued

Accessibility conference draws more than 300

June 30, 2022

June 16 marked another successful digital accessibility conference co-organized by the Digital Accessibility Office (DAO), a unit of ITS.   The NC Higher Ed Accessibility Collaborative, a group of accessibility advocates from UNC system schools, organized the free conference for a … Continued

ITS assists with UODI website redesign

June 16, 2022

The University Office for Diversity and Inclusion launched its redesigned department website on May 5. ITS Digital Services, UNC Creative and SouthStar Strategies LLC collaborated with UODI on the redesign.  The UODI, which gained its current name in 2018 and … Continued

Dave Scott starts work today as MDS manager

May 31, 2022

Dave Scott steps into the role of ITS Managed Desktop Services (MDS) manager today, May 31, after nearly 22 years with the Chapel Hill-Carrboro City Schools. Scott replaces Anne Vail, who served as MDS manager from 2016 to 2021. Experience … Continued

Kim Vassiliadis gains new title, outlines priorities

May 13, 2022

Kim Vassiliadis, who has worked for ITS for seven years, has gained a new title: Director, Digital Experience & Communications. Effective as of April, Vassiliadis’ new title reflects the new responsibilities she gained with the ITS reorganization in July 2021 … Continued

ITS retires Remedy after 22 years of use

April 18, 2022

ITS has decommissioned the platform that the University used for more than two decades for such cornerstone applications as processing help and computer repair tickets. Carolina had used the BMC Remedy platform since 1998. The ITS Service Management Platform Team … Continued