Careers in IT are booming and the career path for people in IT isn’t always a straight line. Sometimes, starting your career is about being open to opportunities. ITS staff members Alex Tocchi, Alison Campbell and Jason Cross all stumbled … Read more

Whether it’s reading a syllabus on Canvas, going to office hours on Zoom or writing an essay on Microsoft Word, UNC-Chapel Hill students use technology every day. They have many questions and need troubleshooting help for all that technology. Providing … Read more

The COVID-19 pandemic and shift to hybrid and remote working changed our relationships with our office phones. Call forwarding to another number was an option, but things got complicated if you wanted to use a landline and changed locations frequently … Read more

Picture this: you’ve been trying to nail down some details for what feels like weeks, sending emails and playing phone tag. The good news is that you finally have a voicemail with all the details. The bad news is that … Read more

There is a running joke that tech people always work in basements, so when the ITS Service Desk staff were told they would be moving from the lower level of one library to that of another, it seems unlikely it … Read more

Today, ITS Communications rolls out a new branding guide. The new ITS brand guide introduces ITS-specific colors, design elements and writing style while remaining strongly aligned with the University brand identity. Creating a cohesive look across ITS interfaces and services … Read more

Dave Scott joined ITS as Managed Desktop Services (MDS) Manager on May 31. We checked in with him to see how his first months on the job are going. What have you and your team been working on?  The MDS … Read more

Lila Davidson has been a student worker for ITS Communications since March 2022. In this first-person piece, she discusses experiencing her first digital accessibility training with the Digital Accessibility Office, a unit housed within ITS. But first, a little more … Read more

June 16 marked another successful digital accessibility conference co-organized by the Digital Accessibility Office (DAO), a unit of ITS.   The NC Higher Ed Accessibility Collaborative, a group of accessibility advocates from UNC system schools, organized the free conference for a … Read more

The University Office for Diversity and Inclusion launched its redesigned department website on May 5. ITS Digital Services, UNC Creative and SouthStar Strategies LLC collaborated with UODI on the redesign.  The UODI, which gained its current name in 2018 and … Read more

Dave Scott steps into the role of ITS Managed Desktop Services (MDS) manager today, May 31, after nearly 22 years with the Chapel Hill-Carrboro City Schools. Scott replaces Anne Vail, who served as MDS manager from 2016 to 2021. Experience … Read more

Kim Vassiliadis, who has worked for ITS for seven years, has gained a new title: Director, Digital Experience & Communications. Effective as of April, Vassiliadis’ new title reflects the new responsibilities she gained with the ITS reorganization in July 2021 … Read more