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Giving thanks for IT services

November 22, 2022

November is National Gratitude Month and ITS is giving thanks for the behind-the-scenes teams and work that keep the University running. It’s easy to take IT services for granted — we expect 24/7 access and uptime to our email, websites, … Read more

EDUCAUSE conference showcases “world-class” program

November 11, 2022

The 2022 EDUCAUSE Annual Conference, held in Denver in late October, featured two presentations by ITS staff members, Kate Hash, Assistant Vice Chancellor for Customer Experience & Engagement, and Chelsea Porter, interim Head of Digital Accessibility. EDUCASE is “the largest … Read more

Career builder: How 3 ITS staff members found their niche

November 3, 2022

Careers in IT are booming and the career path for people in IT isn’t always a straight line. Sometimes, starting your career is about being open to opportunities. ITS staff members Alex Tocchi, Alison Campbell and Jason Cross all stumbled … Read more

Student workers play key role at ITS Service Desk

October 13, 2022

Whether it’s reading a syllabus on Canvas, going to office hours on Zoom or writing an essay on Microsoft Word, UNC-Chapel Hill students use technology every day. They have many questions and need troubleshooting help for all that technology. Providing … Read more

Get to know your new phone: voicemail to email

September 27, 2022

Picture this: you’ve been trying to nail down some details for what feels like weeks, sending emails and playing phone tag. The good news is that you finally have a voicemail with all the details. The bad news is that … Read more

ITS soft launches internal branding guide

September 6, 2022

Today, ITS Communications rolls out a new branding guide. The new ITS brand guide introduces ITS-specific colors, design elements and writing style while remaining strongly aligned with the University brand identity. Creating a cohesive look across ITS interfaces and services … Read more

A student’s perspective on digital accessibility training

July 21, 2022

Lila Davidson has been a student worker for ITS Communications since March 2022. In this first-person piece, she discusses experiencing her first digital accessibility training with the Digital Accessibility Office, a unit housed within ITS. But first, a little more … Read more