In late October, the Web Professionals group officially relaunched with its first meeting since early 2020. The virtual town hall attracted 50 attendees from across campus. Rachell Underhill, director of web and information systems for The Graduate School, is one … Read more

Wi-Fi is pretty set-it-and-forget it. When you register your device on eduroam at UNC, you can count on connecting to one of UNC’s 12,000 access points all over campus. But did you know eduroam isn’t just a Carolina network? It’s … Read more

In early October, four ITS leaders presented at the 2023 EDUCAUSE annual conference, a gathering that bills itself as “the premier higher ed IT event” of the year. The ITS leaders who presented at the October 9-12 conference in Chicago … Read more

The new Service Desk location in the Frank Porter Graham Student Union is now officially open for walk-in tech support. After nearly a year of planning and construction, you can visit the flagship space just down the hall from Bojangles … Read more

This was a busy summer for ITS. Teams across ITS contributed to major projects to get campus technology ready for the Fall semester. From software to hardware to a new physical space, here are the major changes you’ll see as … Read more

On July 24, the ITS ResNET team went to work upgrading the Carolina Gaming Arena. In fact, it was the “first big upgrade to the gaming arena since it was opened,” said Savannah Dunn, ResNET’s Assistant Program Director of Residential … Read more

Rescheduled Porting is a complicated process and is highly regulated by the Federal Communications Commission (FCC). The process to move a group of phone lines, when everything goes according to plan, takes 55 days. This timeline includes time required by … Read more

The Digital Accessibility Office (DAO) at UNC-Chapel Hill is co-organizing a free accessibility conference for North Carolinians in higher education. Back for its third year, the Join the Journey conference will be held on June 15, 9 a.m. – 4 … Read more

Next semester, Tar Heels will have another place to go for in-person tech help. ITS is opening an ITS Service Desk location in the Frank Porter Graham Student Union. The new space will be on the lower level of the … Read more

ResNET Director Phil Young’s experience spans industries, but there’s a certain quality that has been the common thread throughout his career. “What weaved everything together for me has always been leadership and management,” Young said. That’s one of the things … Read more

Starting later today, March 23, users will have a new experience when they visit UNC’s Help Portal. The Help Portal is one of the most-used UNC-Chapel Hill websites. In 2022, more than 175,000 records — chats, submitted incidents and other … Read more

  Veteran ITS staffer Ron Poteat is the new Asset Manager within ITS Managed Desktop Services. Poteat, who has worked for ITS for more than 15 years, started his new role on February 20. Before becoming Asset Manager, he provided … Read more