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Dave Scott starts work today as MDS manager

May 31, 2022

Dave Scott steps into the role of ITS Managed Desktop Services (MDS) manager today, May 31, after nearly 22 years with the Chapel Hill-Carrboro City Schools. Scott replaces Anne Vail, who served as MDS manager from 2016 to 2021. Experience … Continued

Kim Vassiliadis gains new title, outlines priorities

May 13, 2022

Kim Vassiliadis, who has worked for ITS for seven years, has gained a new title: Director, Digital Experience & Communications. Effective as of April, Vassiliadis’ new title reflects the new responsibilities she gained with the ITS reorganization in July 2021 … Continued

ITS retires Remedy after 22 years of use

April 18, 2022

ITS has decommissioned the platform that the University used for more than two decades for such cornerstone applications as processing help and computer repair tickets. Carolina had used the BMC Remedy platform since 1998. The ITS Service Management Platform Team … Continued

Digital Accessibility Office debuts self-paced training

March 23, 2022

The Digital Accessibility Office (DAO) now has an online self-paced version of its popular Digital Accessibility Awareness training. The goal of this introductory training is to teach the campus community about digital accessibility and how campus members can apply it … Continued

ITS navigates global supply chain disruptions

February 20, 2022

That video game console you covet is out of stock everywhere, the grocery shelf normally packed with canned cat food is bare, and the cost of that bike light in your Amazon shopping cart shot up overnight. Supply chain woes … Continued

Leader of ITS Service Desk to retire

February 15, 2022

The leader of the ITS Service Desk is retiring. Ingrid Camacho, whose last day is February 28, has worked for the Service Desk since it formed more than two decades ago. Camacho initially was hired as a contractor. In advance … Continued

Carolina’s laptop requirement reaches 20 years

November 12, 2021

Carolina is marking two decades of requiring undergraduates to have laptops. Since UNC-Chapel Hill instituted that requirement in 2000, ITS’ Carolina Computing Initiative (CCI) has been helping students access laptops that meet University standards. The CCI program launched three years … Continued