This was a busy summer for ITS. Teams across ITS contributed to major projects to get campus technology ready for the Fall semester. From software to hardware to a new physical space, here are the major changes you’ll see as … Read more

On July 24, the ITS ResNET team went to work upgrading the Carolina Gaming Arena. In fact, it was the “first big upgrade to the gaming arena since it was opened,” said Savannah Dunn, ResNET’s Assistant Program Director of Residential … Read more

Rescheduled Porting is a complicated process and is highly regulated by the Federal Communications Commission (FCC). The process to move a group of phone lines, when everything goes according to plan, takes 55 days. This timeline includes time required by … Read more

The Digital Accessibility Office (DAO) at UNC-Chapel Hill is co-organizing a free accessibility conference for North Carolinians in higher education. Back for its third year, the Join the Journey conference will be held on June 15, 9 a.m. – 4 … Read more

Next semester, Tar Heels will have another place to go for in-person tech help. ITS is opening an ITS Service Desk location in the Frank Porter Graham Student Union. The new space will be on the lower level of the … Read more

ResNET Director Phil Young’s experience spans industries, but there’s a certain quality that has been the common thread throughout his career. “What weaved everything together for me has always been leadership and management,” Young said. That’s one of the things … Read more

Starting later today, March 23, users will have a new experience when they visit UNC’s Help Portal. The Help Portal is one of the most-used UNC-Chapel Hill websites. In 2022, more than 175,000 records — chats, submitted incidents and other … Read more

  Veteran ITS staffer Ron Poteat is the new Asset Manager within ITS Managed Desktop Services. Poteat, who has worked for ITS for more than 15 years, started his new role on February 20. Before becoming Asset Manager, he provided … Read more

The rise of new generative AI tools, particularly ChatGPT, has created a lot of buzz. Google and Microsoft announced major changes to their search engines. Economists are predicting shifts in the workforce. And closer to home, colleges and universities are … Read more

November is National Gratitude Month and ITS is giving thanks for the behind-the-scenes teams and work that keep the University running. It’s easy to take IT services for granted — we expect 24/7 access and uptime to our email, websites, … Read more

The 2022 EDUCAUSE Annual Conference, held in Denver in late October, featured two presentations by ITS staff members, Kate Hash, Assistant Vice Chancellor for Customer Experience & Engagement, and Chelsea Porter, interim Head of Digital Accessibility. EDUCASE is “the largest … Read more

Careers in IT are booming and the career path for people in IT isn’t always a straight line. Sometimes, starting your career is about being open to opportunities. ITS staff members Alex Tocchi, Alison Campbell and Jason Cross all stumbled … Read more