ITS is preparing to move the University’s customer support tool from ServiceNow to TeamDynamix. The target is to switch platforms this summer. ITS deployed ServiceNow in 2019 as a full-service replacement for ticketing system Remedy, which ITS fully decommissioned in … Read more
Michael Triplett has been selected as Manager of ITS Digital Services after serving as the interim manager since last April. “We are very fortunate to have such a highly qualified candidate already on the Digital Services team,” said David Eckert, … Read more
UNC-Chapel Hill will host the first ever HighEdWeb North Carolina regional conference at the the UNC Kenan-Flagler Business School on June 18. “This one day, in-person event will provide new and exciting professional development and networking opportunities for higher education … Read more
The Office of Internal Audit (OIA) at UNC-Chapel Hill is a service unit that assists University management in providing the highest quality education and services to students and the people of North Carolina. Dean Weber, Chief Audit Officer, said that … Read more
One of UNC-Chapel Hill’s most exciting destinations — the Carolina Gaming Arena — just got a major tech upgrade, thanks to a partnership with Lenovo. When the Gaming Arena opened in 2020, UNC worked closely with Lenovo to outfit the … Read more
At some point in your journey at Carolina, you’ll probably need tech help or have a question about technology. Whether you’re having issues printing, connecting to campus Wi-Fi, have questions about software or tech services at UNC or think your … Read more
Beginning January 4, ConnectCarolina will have a new look with a visually refreshed landing page at connectcarolina.unc.edu. The overall ConnectCarolina experience will remain the same. Three ITS teams collaborated to bring the new landing page to campus. Enterprise Applications, which … Read more
At the end of the semester, the ITS Service Desk will consolidate walk-in support locations. December 21, 2023, will be the last day for in-person tech support at the ITS Service Desk location on the lower level of the R.B. … Read more
In late October, the Web Professionals group officially relaunched with its first meeting since early 2020. The virtual town hall attracted 50 attendees from across campus. Rachell Underhill, director of web and information systems for The Graduate School, is one … Read more
Wi-Fi is pretty set-it-and-forget it. When you register your device on eduroam at UNC, you can count on connecting to one of UNC’s 12,000 access points all over campus. But did you know eduroam isn’t just a Carolina network? It’s … Read more
In early October, four ITS leaders presented at the 2023 EDUCAUSE annual conference, a gathering that bills itself as “the premier higher ed IT event” of the year. The ITS leaders who presented at the October 9-12 conference in Chicago … Read more
The new Service Desk location in the Frank Porter Graham Student Union is now officially open for walk-in tech support. After nearly a year of planning and construction, you can visit the flagship space just down the hall from Bojangles … Read more
