Natalie Gonzalez joined the ITS Communications team as a student worker in June. In this first-person piece, she discusses the assistance she received from ITS during her orientation at UNC-Chapel Hill. Attending college for the first time promises thrilling opportunities, … Read more
For many, summer is a time for rest, relaxation and soaking up sunshine. For ITS, it’s one of the busiest times of the year. Because fewer students are on campus, it’s an ideal time to undertake major work to improve … Read more
On July 10, ITS will launch a new Help Portal at help.unc.edu. The new portal is designed to connect you with tech help, answers and services. The new portal is part of a larger change to a new customer support … Read more
This month, the Digital Accessibility Office is celebrating five years at UNC-Chapel Hill. What better way to kick off the celebration than with five fun facts about the Digital Accessibility Office (DAO)? The DAO supports the University’s commitment to ensuring … Read more
Valuable experience In his 20 years at ITS, Cross has amassed a wealth of technical expertise and skills he brings to the MDS manager position. He started his career at UNC as a student employee, where he learned the basics … Read more
On July 10, UNC-Chapel Hill will switch to a new customer support tool — here’s a preview of the features you’ll notice on day one. The customer support tool powers the UNC Help Portal and helps campus users report tech … Read more
This summer, UNC will have a new customer support tool. ITS is currently preparing to move customer support tool providers from ServiceNow to TeamDynamix. The customer support tool powers the UNC Help Portal and helps campus users report tech issues, … Read more
The Digital Accessibility Office is sharing new digital accessibility learning opportunities and kicking off its five-year anniversary celebration. Later this summer, the Digital Accessibility Office (DAO) will celebrate its fifth year of enabling the University community to deliver accessible digital … Read more
Whether you’re graduating in a few days or next year, two students who are about to graduate share some prep-your-tech-for-graduation tips that they wish had been on their radar sooner. These members of the Class of 2024 want to grab … Read more
Interested in attending? Register early. Organizers expect the conference to reach capacity well before the registration deadline of May 31. Opportunity to engage The conference bills itself as a fit for everyone from “programmers, marketers and social pros, to managers, … Read more
This Earth Day, think about how you can reduce, reuse and recycle your tech. The tech we use impacts the environment throughout its entire lifecycle, but you can do a few things to make your environmental footprint a little smaller. … Read more
ITS is preparing to move the University’s customer support tool from ServiceNow to TeamDynamix. The target is to switch platforms this summer. ITS deployed ServiceNow in 2019 as a full-service replacement for ticketing system Remedy, which ITS fully decommissioned in … Read more
