Since enabling Virtual Agent chatbot for support in April, the ITS Service Desk has seen a 58% reduction in chats that make their way to a live agent. Using a script for a bot to help customers solve some of … Read more

The University has a more accessible, robust and reliable WordPress platform now that ITS has finished a massive effort of cleaning up and moving the decade-old WordPress system to the cloud. This was no ordinary migration. It was not a … Read more

The Carolina CloudApps team updated its underlying software, Red Hat’s OpenShift Container Platform, from version 3 to version 4 in April. “During the week of April 19, we successfully migrated 1,613 projects with minimal downtime and minimal issues,” said Patrick … Read more

The Digital Accessibility Office at UNC-Chapel Hill has organized the inaugural Getting Started with Digital Accessibility Conference in June with Wake Forest University and Davidson-Davie Community College. The NC Higher Ed Digital Accessibility Collaborative‘s June 10 virtual conference will focus … Read more

It’s a good thing that Danny Nguyen enjoys a very hard puzzle. That’s exactly what Nguyen, a Project Manager with ITS Communication Technologies, was handed last September when he was brought into a campus-wide effort to comply with a new … Read more

The Information Security Office’s half-day virtual event on March 26 drew about 100 campus members. Data@Rest: Bits n’ Bytes featured a variety of speakers from Carolina’s IT community in a TED Talk style format. “Seeing folks from across the University … Read more

The Digital Accessibility Office is the latest University group to move its training registrations to Carolina Talent. As of March 1, permanent faculty and staff can sign up for training by the Digital Accessibility Office via the Learning component of … Read more

Charlie Wilcher has impressive talents beyond his work for ITS Classroom Hotline. He also creates digital art, including book covers and character illustrations. UNC grad “I have been drawing since childhood and dabbled with digital art some in the past, … Read more

As temperatures rise and the days begin to get longer, our thoughts turn to … the annual performance review and plan season. What, that’s not what you had in mind? Regardless, performance management season will soon be upon us. This … Read more

In early February, ITS Enterprise Applications completed a complex project that enables University administrative staff members to save significant time processing retroactive pay funding source re-distributions in the ConnectCarolina system. In this six-month project, Enterprise Applications created the ability in … Read more

On March 16, 2020, Kate Hash became ITS’ Assistant Vice Chancellor for Customer Experience & Engagement after serving as interim AVC for a year. In this role, Hash oversees User Support & Engagement, which encompasses many groups and services. Among … Read more

Since last spring, Neil McKeeman has been working five shifts a week at the ITS Operations Center on top of his full-time job of managing the center. Filling in for deployed reservist McKeeman graciously accepted this double duty — normally … Read more