At a 1 1/2-day workshop organized by ITS Research Computing and Adobe, experts encouraged young researchers to magnify the reach and impact of their research by applying visual media to communicate their work. Three dozen Carolina graduate students and post-docs, … Read more

ITS Enterprise Application’s Mechelle Clayton has been named Interim Assistant Vice Chancellor of the ITS division. Clayton, whose permanent role is director of non-PeopleSoft applications in support of Finance and Operations, the Friday Center and ITS, took the helm of … Read more

Leader. Partner. Learner. When her campus partners, peers and staff talk about Fran Dykstra, those three words are spoken time and again. In fact, you’d be hard pressed to have a conversation about Fran and not hear those words come … Read more

ITS Enterprise Reporting & Departmental Systems was moved from ITS Enterprise Applications in April and is now its own distinct operating unit. Enterprise Reporting & Departmental Systems now reports directly to the Office of the CIO. The team has 16 … Read more

A month following the launch of ServiceNow, campus members are acclimating to and finding value in the University’s new primary ticketing software. That’s what user feedback and usage stats indicate for ServiceNow, which replaced Carolina’s old Remedy system on July … Read more

ITS has contributed to UNC-Chapel Hill’s Operational Excellence initiative that seeks to create a high-functioning administrative operation. Operational Excellence, which aims to identify efficiencies, cost avoidance and potential revenue sources to help fund the University’s strategic investments, began in fall … Read more

UNC-Chapel Hill faculty, staff and students have taken advantage of Zoom video conferencing since the technology became available campus wide in August 2018. During the 2018-2019 fiscal year, more than 8,000 unique users hosted in excess of 50,000 Zoom meetings … Read more

The ITS Service Desk is gaining more clients across campus as it takes on the job of providing Tier 1 support for more University departments. The Service Desk has always had a policy of offering services to all University affiliates. … Read more

Customer Case Study Tim Weigand is a Ph.D. candidate and research assistant at the Department of Environmental Sciences and Engineering, within the Gillings School of Public Health at UNC-Chapel Hill. Weigand is a client of ITS Research Computing. The Client … Read more

ITS Infrastructure & Operations implemented a new approach to monitor data access speeds for its clients by using Raspberry Pi single-board computers. Infrastructure & Operations’ new approach is to run scripts on Raspberry Pi computers. These scripts keep track of … Read more

ITS Teaching & Learning and the Center for Faculty Excellence are celebrating 10 years of working together to support instructors at UNC-Chapel Hill. Teaching & Learning and the Center for Faculty Excellence (CFE) have worked closely over the past decade … Read more

ITS is scheduled to launch ServiceNow, a platform for automating business and support processes, to various University organizations on July 30. The initial rollout is focused on users of Remedy, the current system for managing business and support processes, and … Read more