Micki Jernigan, Carolina’s Chief Privacy Officer since January, explains what the Institutional Privacy Office does, why it is important to the University and what she enjoys about the job.      What is the Institutional Privacy Office?    The Institutional … Read more

The ITS Computer Repair Center (CRC) repairs 250 Lenovo and Apple laptops per month collectively for two local school districts in an arrangement that began in 2013. By partnering with the highly-rated ITS Computer Repair Center, Chapel Hill-Carrboro City Schools … Read more

In late June, UNC-Chapel Hill Information Technology Services, Campus Safety & Risk Management, and Communications and Public Affairs implemented significant enhancements that streamlined and automated more of the Alert Carolina Emergency Notification System. Improvements enable faster activation With a project … Read more

Brian Fodrey, Assistant Dean for Information Technology, UNC-Chapel Hill School of Government, was one of 14 members of a campus committee that examined Carolina’s web-conferencing use and issued a report in February 2016. Made up of members from the University’s … Read more

As you are probably aware, yesterday, June 9th, ITS experienced a significant degradation of email service. Teams have been working around the clock to troubleshoot and are working directly with the vendor on the issue. What to expect today Because … Read more

On Cinco de Mayo, Information Technology Services retired the University’s mainframe computer, the environment that housed Carolina’s legacy student information, financial reporting and payroll systems. Mainframe used for more than 40 years The computer was used for large-scale computing for … Read more

Within UNC-Chapel Hill Information Technology Services’ Communication Technologies group, Transport Operations team members are always on the go. ITS Transport Operations is responsible for the installation and maintenance of transport cable on campus, which means all those types of lines … Read more

  One group within Information Technology Services serves the technology needs of nearly 9,000 individuals and more than 90 buildings and has quite a variety of devices to maintain and troubleshoot. ResNET, which stands for Residential Networking, Education & Technology, … Read more

As software licenses become more complex and software prices rise, Information Technology Services is saving money by managing its relationships with vendors. ITS is investing in vendor management as a way to reduce costs and avoid other costs associated with … Read more

  Some 20,000 new phones later, Information Technology Services has nearly finished UNC-Chapel Hill’s transition to a Voice-over-Internet Protocol (VoIP) phone system. This effort replaced a 30-year-old technology and saved more than $2 million a year. Porting began in 2012 … Read more

Fiber is what enables us to communicate on campus. For many of us, that’s where our understanding of fiber-optic cable ends. Fiber, for the record, is what digital data travels through in the form of pulses of light. Essential, like … Read more

  CarolinaGO, the official University mobile app for UNC-Chapel Hill, is now used by some 10,000 members of the campus community. The app enables students, faculty and staff to easily access resources such as dining options, a campus map, walking … Read more