US&E highlights 2016-2017 accomplishments

September 20, 2017

During the 2016-2017 fiscal year, ITS User Support & Engagement provided substantial support to the migration to Office 365, continued to grow use of the Adobe Creative Cloud and Lynda.com services, created a new service catalog and gained Dell repair … Continued

Frances Dykstra: Changes coming to ConnectCarolina

September 12, 2017

In this post, Frances Dykstra, Assistant Vice Chancellor for ITS Enterprise Applications, discusses the ConnectCarolina Enterprise Resource Planning (ERP) system and the expected ConnectCarolina changes during the 2017-2018 fiscal year. ConnectCarolina provides the University and UNC General Administration with an … Continued

Research Computing takes on work with digital archive ibiblio

September 11, 2017

As part of a new partnership between ITS and the School of Information and Library Science, ITS Research Computing has begun provisioning and managing the infrastructure of digital archive ibiblio. ITS Research Computing took on this work with ibiblio.org in … Continued

ITS upgrades network coverage in 45 buildings

September 8, 2017

During the 2016-2017 fiscal year, ITS Communication Technologies was able to completely upgrade network coverage in 45 buildings without sacrificing day-to-day network operations and support, bringing the campus network coverage up to more than 300 buildings. This was possible because … Continued

ITS completes main campus pervasive wireless project

September 7, 2017

ITS Communication Technologies has wrapped up a 3.5-year project to provide pervasive wireless coverage within all remaining campus buildings. When ITS launched the project in 2014, less than 35 percent of campus within-building space had appropriate Wi-Fi coverage. In this … Continued

Five-year VoIP project completed

September 6, 2017

ITS Communication Technologies ported out 9,000 numbers in early 2017 to Verizon Business, and is gearing up to close out the year with an additional 6,000 numbers in December. This brings the total for numbers ported out this year alone … Continued

Information Security highlights 2016-2017 accomplishments

September 1, 2017

During the 2016-2017 fiscal year, the Information Security Office at UNC-Chapel Hill continued to innovate and accelerate efforts to combat the growing number and sophistication of threats against the University’s electronic information. Here are highlights of the Information Security Office’s … Continued

ITS boosts Wi-Fi connection in dorms

August 30, 2017

As Carolina students opt to use their smartphones for an increasing amount of their online needs, the Wi-Fi access points in the hallways of the University’s residence halls haven’t been able to keep up. The wireless system that ITS finished … Continued

ITS evaluates options for revamping DNS architecture

August 29, 2017

ITS is pursuing a new tool to replace the in-house applications that run the University’s Domain Name System and IP address management. Service is critical to campus Domain Name System (DNS) is a critical service that has a huge impact … Continued

ITS is upgrading UNC-Chapel Hill’s network core

August 25, 2017

ITS Communication Technologies has begun upgrading the University’s networking core to provide better redundancy, more flexibility and much higher bandwidth. ITS selected Cisco System as the vendor for the upgraded core routers in May, and started the upgrade in July. … Continued

ITS helps enhance fiber network while boosting town-gown relations

August 22, 2017

Over the past year, UNC-Chapel Hill has continued to build upon critical collaborations with agencies across Orange County to jointly improve high-speed, fiber connections as demand and prices for bandwidth skyrocket. Need and urgency intensify Jim Gogan, Assistant Vice Chancellor … Continued

ITS assists Athletics with big data to expand audience

August 15, 2017

With help from ITS and others, the UNC-Chapel Hill Athletics Department is gearing up to use “big data” to cultivate a broader audience and thereby, significantly expand revenue. The Athletics Department’s efforts also lay the foundation for additional campus groups, … Continued