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Office of the CIO highlights 2016-2017 accomplishments

September 2, 2017

…vered the following topics: access control, contingency planning, security management, configuration management, application security and segregation of duties. Improved Alert Carolina system ITS, Campus Safety & Risk Management and Communications and Public Affairs implemented significant enhancements that streamlined and automated more of the Alert Carolina Emergency Notification System. With a project nickname of One Button, these improvements…

ITS evaluates options for revamping DNS architecture

August 29, 2017

…ce began, ITS has used in-house applications to run its DNS and IP address-management system. “Although these are still working well, they are limited in what they can provide in the way of advanced services such as delegated administration, Dynamic DNS, single pane of glass data management and performance monitoring,” said Hiawatha Demby, Network DDI Engineer with Network Operations, a group within ITS Communication Technologies. “We are now look…

Innovative network analyst retires after 30 years

May 26, 2020

…er “One of my greatest challenges was developing systems to coordinate and manage our complex production DNS and DHCP systems with open source and home-grown solutions,” Demby said. “I wrote or converted the DNS system management and administration software by hand that lasted for 15 years.” Demby finds happiness in the fact that those creative solutions allowed for a transition to a modern DDI system while causing very little disruption to the ca…

Meet the ITS team: Digital Services

February 27, 2023

…nts on campus to publish apps for sale in the public app stores as well as manage ad hoc distribution for in-house apps. Describe the web experiences Digital Services team creates for campus. Digital Services offers web hosting, design and development services to campus departments, schools and a few System Office departments. Redesign projects have included departments such as Undergraduate Admissions, the University Office for Diversity and Incl…

Be a good sender: bulk mail best practices to protect UNC

January 26, 2024

…lihood your message will be sent to spam. For example, third-party systems manage deliveries and send emails in small batches, which Google and Yahoo view as less “spammy.” Listserv, on the other hand, will flood inboxes, triggering extra scrutiny. Honor unsubscribes quickly Google and Yahoo now require you to process unsubscribe requests within two days, versus the 10 days required by the CAN-SPAM Act. Leverage automation from your bulk mail serv…

Graduating this month or even next year? Students offer tech tips

May 9, 2024

…t ITS for nearly two years, I’ve learned a lot about UNC’s tech and how to manage it. Here’s some advice as you prepare to graduate for how to make the most out of your last year as a Tar Heel.” Davidson, meanwhile, said, “It feels surreal to be leaving UNC after four years here! Like Lesley, I’ve worked for ITS for two years, and I’ve learned so much here about how to prepare my tech for classes, life as a student and now graduation.” What tools…

ITS will roll out ServiceNow to replace Remedy

July 3, 2019

…viceNow to improve service to their customers too,” said Brenda Carpen, IT Manager, Lead Project Manager of the ServiceNow team. Campus-wide collaboration Although the ServiceNow project began three years ago, the scope of the project narrowed in January 2019 in order to bring the benefits of the system to users sooner. In addition to the 15-member team managing the project, more than 75 people across campus – from ITS and other IT employees to pe…

ITS assists with UODI website redesign

June 16, 2022

…I aimed to make its website cleaner, easier for users to navigate and more manageable for UODI staff. Gia Branciforte, Front End Developer for Digital Services, started building the new website last September. Gia Branciforte “Users to this site span the full spectrum of the University community,” Branciforte said. “There are students looking for connection and opportunities, faculty looking for support and training, and prospective students and c…

Providing tech support to Athletics is akin to serving a city

January 7, 2016

…pport Athletics team provides customer service, information technology and management support to customers at 17 buildings within 6 square miles. Those customers include Athletics Department staff, coaches, 800 student athletes, spectators, as many as 250 volunteers, news media, sponsors, security personnel and youth camp attendees. The buildings include the large, high-profile venues of Kenan Stadium and the Smith Center, which draw up to 65,000…

test-onyen-services

February 28, 2018

…Change or Reset Password Create or Manage Onyen DHCP Registration Email & Calendar Forgotten Onyen 2-Step Verification for Duo Scanned Exam Scores Subscribe to Services 2-Step Verification for Office 365 (Heelmail)…

ITS offers Network Attached Storage to campus

November 17, 2011

…ared administration is now available to campus. The ITS Open Systems group manages the backend storage and space allocations while departmental administrators manage security groups and access controls. The initial phase of the initiative offers Windows file shares via the Common Internet File System (CIFS) protocol. NAS hosts departmental shared storage and personal home directories. The NAS service is not designed to host sensitive data and does…

Faces of ITS: Mark Reed of Research Computing

March 24, 2015

…r’s degrees in physics from UNC-Chapel Hill   What does your job entail? I manage the scientific engagement team here. We have a mix of a couple people with some program experience and people with Ph.Ds in different scientific fields as well. We’re a very strong and diverse staff of six people. And I make seven. Our task is really to interact with the faculty and sort of help partner with them in using the using the resources – using both the comp…