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Project Portfolio

Building Capability

Improving Process & Operations

Serving Our Communities

Key Projects

Faculty Workload Data Collection

What is it?  A new policy on faculty workload reporting has prompted a review of data collection processes. ITS is working with IT leaders across…
Learn More about Faculty Workload Data Collection.

Secure Research Space (SRW)

What is it? The Secure Research Workspace is a secure virtual desktop for collaboration and storing sensitive information related to research studies, like patient or…
Learn More about Secure Research Space (SRW).

UNC Customer Support Tool – Implement TeamDynamix & Close ServiceNow Contract

What is it? UNC has selected a new Customer Support Tool to replace ServiceNow.  This phase of the project will include implementing TeamDynamix and closing out…
Learn More about UNC Customer Support Tool – Implement TeamDynamix & Close ServiceNow Contract.

Project News

A customer support staff helps customers over the phone, using the website and on their computer

New Help Portal launches July 10

On July 10, ITS will launch a new Help Portal at help.unc.edu. The new portal is designed to connect you with tech help, answers and services. The new portal is part of a larger change to a new customer support tool provider, TeamDynamix, from the existing provider, ServiceNow. The new tool has features that improve the experience for everyone who uses or works in the portal. What’s new An “easy button” to submit a help ticket Option to request support via email Web-searchable help articles Fresh look and feel As always, you can also request tech help by calling 919-962-HELP ... Read More about New Help Portal launches July 10