Project Category: Active

What is it?  The HIPAA Security Risk Assessment is a federally mandated evaluation of the University’s implementation of the HIPAA security rule. We will first identify any necessary risk mitigation work, and if needed establish a plan to address it.  Why are we doing it?  Under the HIPAA Security Rule, we are required to conduct an accurate and thorough analysis of the potential risks and vulnerabilities to the confidentiality, integrity, and availability of electronic protected… Read More about 2024 UNC HIPAA Risk Assessment.

Replace the existing campus wireless services contracts (Neutral Hosting) with a new set of wireless provider (Verizon, T-Mobile and AT&T) service contracts and implement new campus 5G services. We expect to support a seamless transition away from the current service contract after we establish the contracts and new funding model. The project includes new 5G services and new positions (people and roles) to manage the services on campus. The end result is providing reliable outdoor… Read More about 5G and Wireless Service.

What is it? ITS is looking into holistic solutions to replace and modernize the existing access request process and system by creating a completely paperless solution that simplifies the access request process. Solutions include automation of access based on job positions and HR Onboarding/Offboarding processes. We are also making improvements to the existing access request system for better usability and in preparation for the long-term solution. Why are we doing it? The current access request… Read More about Access Request Re-Engineering.

What is the project? The Automated Call Distribution (ACD) project aims to explore and implement a new call center solution for the ITS Service Desk that provides automatic call distribution and that integrates with TeamDynamix for better service management and customer experience. An Automated Call Distribution (ACD) system is a tool used in call centers to route incoming calls to the most suitable agent or department based on specific criteria, such as the caller’s selection… Read More about Automated Call Distribution (ACD) Project.

What is the project? The Blue Call Boxes project involves transitioning the approximately 300 Blue Call Boxes (also referred to as blue lights) on campus from analog phone lines to Voice over IP (VoIP). These call boxes are emergency communication devices that automatically dial 911 when activated, connecting the user directly to the UNC public safety center. Why are we doing it? This transition is necessary to maintain the functionality of emergency call boxes across… Read More about Blue Call Boxes: Upgrading Phone Lines.

What is it?  The Division of Enrollment, in collaboration with ITS, is launching an Enhanced Student Center. These enhancements powered by HighPoint software, will integrate with ConnectCarolina to offer improved functionality including a user-friendly interface for both students and student administration offices. Why are we doing it?   The change will improve the user experience by providing new functionalities for students and student offices. Students will be able to make online advising appointments, access campus walking… Read More about Enhanced Student Center.

What is the project? Exempt Professional Staff (EPS), part of EHRA, will be subject to a new Personal Leave Accrual structure.  Existing EHRA staff will be given the opportunity to opt-in to this new accrual structure or grandfathered to stay with the current vacation accrual structure.  New UNC Chapel Hill EHRA employees will automatically be placed into the new Personal Leave Accrual structure.  This program is intended to address all system and process components that… Read More about Exempt Professional Staff.

ITS continues to install high-speed fiber connections throughout campus, making our networks faster and more reliable. Projects underway include: Curtis Media Center: This new run of fiber will connect the Curtis Media Center with Carmichael Arena and Memorial Hall. School of Medicine: This project added a new fiber backbone from ITS Manning to MacNider Hall. It will also move the tier one location from Isaac M. Taylor Hall to Marsico Lung Institute. Completion date: Fall… Read More about Fiber Projects.

What is it?  We’re making changes to the current information security guidance and processes on campus.  Why are we doing it?  To further ensure that UNC can utilize technology safely and responsibly, the university must meet regulatory, statutory and legal compliance obligations, as well as societal expectations about appropriate management of data that’s in the university’s custody.  How does this impact our UNC community?  Faculty and Students  All UNC-Chapel Hill faculty, staff, students, and campus… Read More about Security Program Revision.

What is it? ITS is currently working on a project to migrate service accounts for applications using the legacy Heimdal Kerberos authentication protocol to Active Directory (AD). Kerberos and AD are both systems that manage user credentials at UNC. Why are we doing it? The move is necessary because support for the legacy Kerberos system is fading, and it’s becoming difficult to maintain. By switching to AD, we can ensure a more sustainable and efficient… Read More about Service Account Migration.

What is it? UNC has selected a new Customer Support Tool to replace ServiceNow.  This phase of the project will include implementing TeamDynamix and closing out the ServiceNow platform and contract.  Why are we doing it? The current ITS contract with ServiceNow expires in September 2024.  During the RFP phase of the project in 2023, the RFP committee selected TeamDynamix to replace ServiceNow, as it meets the following needs:  Fits our campus community better.  Enhances the experience… Read More about UNC Customer Support Tool – Implement TeamDynamix & Close ServiceNow Contract.

What is the project? ITS is replacing the current Communicator soft phone software client with new software called “Ping, powered by Clearspan”. This software allows customers to use their desktop or mobile device to make and place phone calls using a UNC phone number.  It can be installed on various operating systems, including Mac, Windows, Android, and Apple devices. This software is particularly useful for remote workers or those without access to a physical office… Read More about Upgrading to Ping: The Next Generation of Soft Phone.