Project Category: Active

What is it?  The HIPAA Security Risk Assessment is a federally mandated evaluation of the University’s implementation of the HIPAA security rule. We will first identify any necessary risk mitigation work, and if needed establish a plan to address it.  Why are we doing it?  Under the HIPAA Security Rule, we are required to conduct an accurate and thorough analysis of the potential risks and vulnerabilities to the confidentiality, integrity, and availability of electronic protected… Read More about 2024 UNC HIPAA Risk Assessment.

Replace the existing campus wireless services contracts (Neutral Hosting) with a new set of wireless provider (Verizon, T-Mobile and AT&T) service contracts and implement new campus 5G services. We expect to support a seamless transition away from the current service contract after we establish the contracts and new funding model. The project includes new 5G services and new positions (people and roles) to manage the services on campus. The end result is providing reliable outdoor… Read More about 5G and Wireless Service.

What is it? ITS is looking into holistic solutions to replace and modernize the existing access request process and system by creating a completely paperless solution that simplifies the access request process. Solutions include automation of access based on job positions and HR Onboarding/Offboarding processes. We are also making improvements to the existing access request system for better usability and in preparation for the long-term solution. Why are we doing it? The current access request… Read More about Access Request Re-Engineering.

What is the project? The Automated Call Distribution (ACD) project aims to explore and implement a new call center solution for the ITS Service Desk that provides automatic call distribution and that integrates with TeamDynamix for better service management and customer experience. An Automated Call Distribution (ACD) system is a tool used in call centers to route incoming calls to the most suitable agent or department based on specific criteria, such as the caller’s selection… Read More about Automated Call Distribution (ACD) Project.

What is the project? The Blue Call Boxes project involves transitioning the approximately 300 Blue Call Boxes (also referred to as blue lights) on campus from analog phone lines to Voice over IP (VoIP). These call boxes are emergency communication devices that automatically dial 911 when activated, connecting the user directly to the UNC public safety center. Why are we doing it? This transition is necessary to maintain the functionality of emergency call boxes across… Read More about Blue Call Boxes: Upgrading Phone Lines.

What are we going to do? This project is focused on establishing clear and consistent rules for email aliases at the University to prevent collisions and misrouting, and to create consistency that improves the security of our IT credentials. We’ll ensure that Onyen holders receive matching email aliases without allocating them to others. Why are we doing it? Our goal is to simplify things for University staff. We’re working on reducing technical complexities related to… Read More about Email and Onyen Namespace.

What is it? ITS is updating how University retirees access their emails. Instead of using the Outlook desktop application, retirees will now use their web browser to access their email. This change will not impact retirees’ ability to access UNC email on mobile devices. Why are we doing it? This change enhances the security of retirees’ accounts, which still have access to University information. By limiting the emails stored on personal devices, we can better… Read More about Enhanced Email Security for University Retirees.

What is the project? Exempt Professional Staff (EPS), part of EHRA, will be subject to a new Personal Leave Accrual structure.  Existing EHRA staff will be given the opportunity to opt-in to this new accrual structure or grandfathered or stay with the current vacation accrual structure.  New UNC Chapel Hill EHRA employees will automatically be placed into the new Personal Leave Accrual structure.  This program is intended to address all system and process components that… Read More about Exempt Professional Staff.

ITS continues to install high-speed fiber connections throughout campus, making our networks faster and more reliable. Projects underway include: Curtis Media Center: This new run of fiber will connect the Curtis Media Center with Carmichael Arena and Memorial Hall. School of Medicine: This project added a new fiber backbone from ITS Manning to MacNider Hall. It will also move the tier one location from Isaac M. Taylor Hall to Marsico Lung Institute. Completion date: Fall… Read More about Fiber Projects.

What is it?   HighPoint is a software package that will integrate with ConnectCarolina to provide enhanced functionality. Its implementation will introduce a modernized user interface for students and student administration offices.   Why are we doing it?   The change will improve the user experience by providing new functionalities for students and student offices. Students will be able to make online advising appointments, access campus walking maps, and plan courses based on their major’s requirements.  How does… Read More about HighPoint Implementation for ConnectCarolina.

What is it? This project will redesign the existing Position Funding form, increasing the ease of use and capability for UNC users. The redesign will also move the form to an updated version of the application software used for eForms from Gideon Taylor “GT” and allow UNC to deliver additional features more easily.    Why are we doing it? The new form allows users to see all an employee’s funding sources in one distinct place,… Read More about Position Funding Enhancement Project.

What is it?   ITS is working with the Office of Sponsored Research to calculate, track, and display project burn rates. Project burn rates compare the pace at which funding and awards are spent to the allocated project budget. After calculation, RAM Reports will visually indicate the burn rate, using a color-coded bar with percentages.   Why are we doing it?   This change will enhance data visualization and improve funding management. If the report draws attention to… Read More about RAM Reports: Visualizing Project Burn Rates for Improved Funding Management.