ITS Data Center Operations (DCOPS) maintains three data centers: ITS Manning, ITS Franklin & ITS Phillips. DCOPS is responsible for the day-to-day management of these data centers and ensures that all data center equipment is fully functional and responsive to user needs. Additionally, power and environmental conditions in all three data centers are monitored 24 x 7.

Request for Data Center access must be directed to ITS Data Center Operations (DCOPS) through a Remedy Request for Service (RFS) submitted by requesting employee’s supervisor to ITS-OPERATIONS-CENTER group or by contacting 962-HELP. Only individuals with a defined need will be granted access. The request will be reviewed and a decision rendered.

  • Access to ITS Data Centers is defined as either “permanent” (requires ongoing, continual access) or “temporary” (requires only one time or very limited access for those not having One Card access).
  • Permanent access to all ITS data centers is controlled by the UNC One Card as administered by DCOPS. Requests for permanent access are to be directed to 962-HELP or via a RFS to the ITS-OPERATIONS-CENTER group.
  • Anyone requiring temporary access to ITS Manning must go through the ITS Operations Center and/or be escorted by a system administrator or DCOPS personnel with One Card access.
  • Anyone requiring temporary access to ITS Franklin must go through ITS-440-Operations or be escorted by either a system administrator or DCOPS personnel.
  • Anyone requiring temporary access to ITS Phillips must call 962-HELP. A RFS to the ITS-OPERATIONS-CENTER group will be created.

Work Request Policies

Definition of work request types

  • Normal (generates “Important” Remedy ticket) – Any addition, change or removal of racked device requires at least five business days lead time.
  • Emergency (generates “Critical” Remedy ticket) – Any work request required to correct or avoid a service outage.

NOTE: If the scope of the project is large and complex or you feel a meeting is needed, please contact us at dcops@listserv.unc.edu or call the DCOPS pager at 216-3104 prior to entering system registration(s).

How to request work from ITS Data Center Operations

  • Remedy System Registration Application – Any addition of, change to, or removal of a device on an ITS Data Center floor
  • Remedy Request for Service(RFS) to ITS-DATA-CENTER-OPS or call 962-HELP.
    • Any facility related request (power, HVAC, chilled water, UPS, generator, or physical security)
    • Troubleshooting racked device issues (network problems, etc.)
    • Request for purchase of infrastructure items or supplies within the data center.

 

Work Request Procedures

  • Remedy System Registration Application – should always be used when a device is being added, changed, or removed from any ITS Data Center.
  • Remedy Request for Service (RFS) – is used to report problems with environment, network and infrastructure. These tickets should be submitted to ITS-DATA-CENTER-OPS.

NOTE: KVM and Serial Console support requests should be submitted to ITS-OPERATIONS-CENTER via a Remedy Request for Service.

Data Center Configuration Item Inventory

Policy

All requests for additions, changes, and removals to Configuration Items (CI) in the ITS inventory must be submitted through the System Registration application. A physical inventory of the data centers is conducted on a regular basis and reconciled to the CI database.

Procedures

Use the System Registration application when a device is being added, changed or removed from an ITS Data Center. All CI’s will be scanned regularly and reconciled to the CI database.

Standards

All CI’s must be rack mountable.

Data Center Supply Inventory

Policy

ITS Data Center Operations (DCOPS) maintains sufficient levels of supplies within the data centers to provide connectivity and power to all Configuration Items. For a list of standard items kept on hand, see the standards section below.

  • All supply items may be billable back to the customer.
  • Exceptions to supply standards must be cleared with DCOPS.

Procedures

DCOPS maintains an inventory of data center supplies. As supplies are consumed, inventory stock sheets in the data centers must be updated.

Standards

Servers
  • Must be rack mountable
  • Dual, switched mode power supplies are recommended
  • Power – 208vac at Manning, 110vac and 208vac at Franklin and Phillips
Server Racks
  • APC AR3307 – 48U 23.5″ x 48″ 87.5″
  • APC AR3303 – 42U 23″ x 42″ x 81.5″
  • APC AR2101 – 42U 23″ x 42″ x 81.5″ (discontinued)
Network Switches
  • Enterasys G3
    • All dual power supplies
    • Three open slots, one built in 24 port, 1 GB uplink
    • 24 port, 1 GB uplink or 10 GB uplink
    • Available cards
      • 24 port, 1 GB uplink
      • 10 GB uplink
  • Enterasys C2 (legacy)
    • C2G24 – 24 port, 1 GB uplink
    • C2K24 – 24 port, 10 GB uplink
    • C2G48 – 48 port, 1 GB uplink
    • Single power supply
    • Can be connected to make a “stack”
    • To replace one switch in a stack, all switches must come down
Cables
  • Ethernet uses Unshielded Twisted Pair (UTP) in all locations
    • Booted on one end
    • Label length on both ends
    • Lengths – 1-10, 12, 14, 16, 18, 20, 25, 30, 35, 40, 45, 50ft
    • Colors
      • Yellow – Standard network connection
      • Blue – KVM
      • Green – Serial
      • Purple – Monitoring
      • Red – Crossover
      • White – Storage
  • Power
    • Black C13 to C14
      • 208vac
      • Lengths 1, 1.5, 2, 3, 4, 5, 6ft
    • Black 5-15P, 5-20P
      • 110vac
      • Lengths 1, 1.5, 2, 3, 4, 5, 6ft
Remote Access Hardware
  • KVM switch configuration
    • DSR4030 – 16 port, four concurrent users
    • DSR1031 – 8 port, one concurrent user
  • Serial switch configurations
    • ACS16 – 16 port
    • ACS32 – 32 port
    • ACS48 – 48 port

Rack Management

Policy

Racks are the property of ITS, to be managed by Data Center Operations (DCOPS). DCOPS will place equipment in racks based on the most efficient use of data center floor space.

Standards

  • Only one device may be installed per rack unit.
  • Devices should be racked from the bottom up.
  • Refer to inventory management for rack standards
  • All racked devices are to be placed in the rack location designated (and approved by DCOPS) on the system registration form.
  • Servers will be racked facing cold aisle.
  • Networking devices mounted in server racks will face the hot aisle.

Row Management

Policy

DCOPS will manage rows based on networking and rack usage efficiencies.

Standards

  • All server racks will face the cold aisle.
  • Copper and fiber optic patch panels on each row connect back to the core row.
  • Cold aisles shall have vented floor tiles for cold air circulation.
  • Hot aisles shall have solid floor tiles.
  • Each row shall have environmental sensors.

Switch Management

Policy

DCOPS and Networking will manage switch locations, port allocation, and monitoring.

Standards

Power Management

Policy

DCOPS facility managers will work with the customer to define power needs within the capacities of the data center.

Standards

  • For devices with dual power supplies, plug each power supply into separate PDUs.
  • Established electrical codes will be followed.
  • All contracted electrical work will be performed by licensed electricians.

Standard server installation = $452.00. Price includes:

  • Space to rack one server that is up to three rack units (RU) tall
  • 2 – 1GB network ports (1 GB uplink on switch)
  • Power cables
  • Ethernet cables

Additional charges as requested by customer:

  • 1 RU = $100.00
  • 1 GB Network port (1 GB uplink switch) = $122.46
  • 1 GB Network port ( 10 GB uplink switch) = $252.64
  • 1 KVM connection = $519.01
  • 1 Serial connection = $133.26

A System Registration request must be entered for any Configuration Item (CI) to be surplussed. The registration process will remove the item from the CI database. The CI must then be entered into the Surplus Property Management System (SPMS). DCOPS can enter equipment into SPMS for both ITS and other departments, with ONE exception.  If the CI has a UNC Asset Management barcode tag (cost greater than $5000) and DOES NOT belong to ITS, the owner of the CI must enter it into SPMS.  DCOPS can/will handle surplus pickup of ALL items, if needed.

Procedure

  • System owner submits a “Remove Registered System” request using the System Registration form.
  • If the CI is to be sent to surplus, then it must be entered into the SPMS by the owner.  DCOPS can handle this for CI’s owned by ITS.  For other departments, the CI owner must make the SPMS entry.
  • Unless otherwise instructed by CI owner, DCOPS will have (and witness) all hard drives shredded by Surplus Property personnel.
  • Surplus personnel will call to schedule pickup.  DCOPS may also drop of items at Surplus Property.

All work in ITS Data Centers that requires any of the following must have a system registration form completed prior to work being performed. The form should be filled out by the owner/system administrator of the device to be registered. Questions about the system registration process should be directed to dcops@listserv.unc.edu or to the DCOPS pager at 216-3104.

  • Installing a new Configuration Item (CI) in a data center rack
  • Making a change to an existing CI (i.e. moving to new location, adding KVM access, changing IP address)
  • Removing an existing CI from a data center rack

A valid UNC Remedy account is required to access the form.

  • All equipment installations, changes, moves, and removals are managed by ITS Data Center Operations.
  • A system registration form must be submitted and an appointment made prior to any work being started within an ITS Data Center.
  • All work is to be performed according to ITS Data Center Operations standards.
  • If redundancy is required, machines should be located at both locations, not merely separated by switches on the same machine room floor.
  • Installations, moves, changes, and removals will be performed by ITS Data Center Operations personnel with or without system administrators. Exceptions will be reviewed on a case-by-case basis. Submit a Remedy ticket to the ITS-DATA-CENTER-OPS group.