On March 16, 2020, Kate Hash became ITS’ Assistant Vice Chancellor for Customer Experience & Engagement after serving as interim AVC for a year. In this role, Hash oversees User Support & Engagement, which encompasses many groups and services. Among … Read more

Since last spring, Neil McKeeman has been working five shifts a week at the ITS Operations Center on top of his full-time job of managing the center. Filling in for deployed reservist McKeeman graciously accepted this double duty — normally … Read more

Since late November, the ITS Service Desk has been using Duo Push to reset customers’ Onyen passwords and to reset and unlock 2-Step verification for Microsoft 365 applications (MFA), including University email accounts. The Information Security Office worked with the … Read more

In early January, the ITS Service Desk began giving customers the option to get a call back instead of waiting on hold for tech support — without losing their place in line. With these automated call backs, if a customer … Read more

ITS has hired Brenda Carpen as the department’s first Director of Project Portfolio & Change Management. Carpen’s first day in her new role for ITS was February 1. Carpen assumes this newly created position after serving as IT Project Manager … Read more

Infrastructure & Operations’ Mike Whitfield marked 21 years with ITS on February 5. A few weeks ago, when he received his 20-year service plaque from the University, it was family tradition. Whitfield comes from a long line of relatives who … Read more

The University’s Carolina Next strategic plan calls for adopting a multi-cloud systems and services strategy as a way to reduce costs and increase research flexibility. Toward that initiative to transform administrative operations via a multi-cloud strategy, ITS has been pursuing … Read more

Student worker Anne Claire Foreman, a valued member of ITS Communications’ small team, leaves ITS next week for an internship with a Raleigh public relations firm. Foreman, who will graduate in May 2021 from the Hussman School of Journalism & … Read more

Over the past year, the Engineering unit within ITS Communication Technologies completed a study that will help the team provide more accurate budgets to planners preparing to build or renovate buildings for campus departments. The Communication Technologies study looked at … Read more

ITS Identity Management is releasing an updated version of its Improvadmin platform in mid-January, which includes migrating the code to a modern Java stack. Improvadmin is an interface used by the ITS Service Desk, Information Security Office and Identity Management … Read more

“If I attend UNC, what Financial Aid package will I receive?” It’s a question that’s always remained unanswered for students and their families for a week, month or more after they receive their admission offer. That’s about to change, thanks … Read more

During the summer, the Information Security Office faced a challenge — the campus community began requiring an increasing number of risk assessments. The increased demand for security risk assessments was due to the University’s transition to 100% working from home … Read more