ITS has decommissioned the platform that the University used for more than two decades for such cornerstone applications as processing help and computer repair tickets. Carolina had used the BMC Remedy platform since 1998. The ITS Service Management Platform Team … Read more

As of today, April 5, if you have Duo installed and forget your Onyen password, you can use Duo to reset your password at onyen.unc.edu. Duo confirmation replaces the challenge questions. ITS changed how passwords are reset to simplify the … Read more

Have you ever wondered how you’re able to use your phone or other mobile devices as you walk from building to building on campus? Whether sharing a Word document, checking Sakai or updating your socials, data mobility makes it possible … Read more

The Digital Accessibility Office (DAO) now has an online self-paced version of its popular Digital Accessibility Awareness training. The goal of this introductory training is to teach the campus community about digital accessibility and how campus members can apply it … Read more

Calvin Groves, previously director of information technology with the School of Education, takes the helm of the ITS Service Desk today, March 21. He replaces Ingrid Camacho, who retired at the end of February after a long career with the … Read more

Customer Case Study Professor Wei You has been a faculty member, also the present Chair, in the UNC-Chapel Hill Department of Chemistry since 2006. His lab has been collaborating with Shubin Liu, Ph.D., at ITS Research Computing since 2008. This … Read more

This is the second in an occasional series of profiles of Carolina’s IT professionals who serve as liaisons in the Information Security Liaison (ISL) program, led by the Information Security Office within ITS.  Charlie Patton Position: Desktop Computing Administrator and … Read more

Dennis Schmidt, Assistant Vice Chancellor and Chief Information Security Officer, will retire effective April 1, after serving the University for more than 24 years. Schmidt has overseen the Information Security and Identity Management teams since 2018. For the three years … Read more

That video game console you covet is out of stock everywhere, the grocery shelf normally packed with canned cat food is bare, and the cost of that bike light in your Amazon shopping cart shot up overnight. Supply chain woes … Read more

This is the first in an occasional series of profiles of Carolina’s IT professionals who serve as liaisons in the Information Security Liaison (ISL) program, led by the Information Security Office within ITS.  Hínár György Polczer Position: Technical Support Analyst, … Read more

The leader of the ITS Service Desk is retiring. Ingrid Camacho, whose last day is February 28, has worked for the Service Desk since it formed more than two decades ago. Camacho initially was hired as a contractor. In advance … Read more

Over the next several months, ITS will replace aging hardware that stores data for more than 70 departments on campus and serves as a backup destination for the bulk of ITS data. For this project, ITS will need to move … Read more