Once you spend a little time with members of the Information Technology Services group that provides tech support to the UNC-Chapel Hill Athletics Department, you’ll realize that the work is like supporting a city. The On Site … Read more

  If you spend even a brief bit of time with these three members of the ITS On Site Support team, you’re quickly struck by their tremendous camaraderie and mutual admiration. Tech Support Analysts Leslie Kreizman and Mark Wampole have … Read more

Information Technology Services On Site Support used to send hard disk drives and other disks that people considered “dead” to outside data recovery vendors. For trying to recover the data, those outside firms would charge the University $1,000 or more … Read more

  It shouldn’t come as a surprise that support is at the core of this team within UNC-Chapel Hill Information Technology Services: the Internal Support team of On Site Support within User Support & Engagement. Sure, you’d expect that OSS … Read more

  Employees of one Information Technology Services group are as much a part of their customers’ sites as they are ITS. The dozen members of the On Site Support staff are embedded with the departments they serve, immersing themselves into … Read more

Now on the job for two months at Information Technology Services, Assistant Vice Chancellor Dennis Schmidt said he’s been impressed by the professionalism of the ITS staff, pleased by the level of coordination among the ITS groups and touched by … Read more

At the 2015 UNC Cause, Morgon Haskell, Support Specialist with ITS Teaching & Learning, led a session about the lifecycle of integrating non-native applications with the Sakai learning environment. In this guest blog post, Haskell shares some highlights. As richer … Read more

Creepy took the prize. In a contest promoting cyber security, UNC-Chapel Hill Information Technology Services has awarded the top prize to four University seniors who created a creepy video that warns against using geotags in social media. ITS created the … Read more

Carolina Technology Consultants’ annual Retreat and IT Awards on October 22 brought together a couple hundred of UNC-Chapel Hill’s information technology professionals for a day of learning, networking, recognizing outstanding achievement and celebrating the 20th anniversary of the campus network. … Read more

Throughout October for National Cyber Security Awareness Month (NCSAM), ITS News will share tips, resources and insights with you on ways to protect your digital security and privacy. Our experts are from UNC-Chapel Hill’s Information Technology Services department and from … Read more

With the completion of the 16th port on Friday, September 4, ITS has now moved into the second phase of the major, multi-year Voice-over-Internet Protocol project. For the past three years, the VoIP project has been all about changing out … Read more

ResNET, a service of ITS User Support & Engagement, provides on-site technology support for the UNC-Chapel Hill residence halls and the University’s Department of Housing and Residential Education. The group supports clients ranging from first-year students adjusting to life away from … Read more