The leader of the ITS Service Desk is retiring. Ingrid Camacho, whose last day is February 28, has worked for the Service Desk since it formed more than two decades ago. Camacho initially was hired as a contractor. In advance … Read more

Over the next several months, ITS will replace aging hardware that stores data for more than 70 departments on campus and serves as a backup destination for the bulk of ITS data. For this project, ITS will need to move … Read more

Tech Support Specialist Leslie Kreizman, one of three ITS team members who support University administrators at more than 15 campus locations, is retiring at the end of this month. She has worked for ITS for more than two decades. Early … Read more

In its multi-year project to migrate University’s phone service to AT&T from Verizon, ITS has now moved about 7,000 phones over to the AT&T network and will soon port its largest batch of phones so far. ITS has 13,500 working … Read more

The Information Security Office has named Alex Everett as information security operations manager. In his new role effective January 10, Everett will help manage ISO’s Operations and Incident Handling team and the Network Security team. He previously led ISO’s IT … Read more

ITS Digital Services has created a new WordPress plugin that improves functionality, offers additional customization options, and addresses accessibility issues. Digital Services developed the plugin to replace two legacy plugins that caused accessibility issues and were no longer supported by … Read more

The new year is a great time to prioritize digital hygiene and organization. Ensure you have strong passwords and use LastPass to manage your passwords, report phishing using the new reporting button within Outlook email, make certain that website links … Read more

On December 16, Dennis Schmidt, Chief Information Security Officer, sent out this formal notice asking campus to be super vigilant against increasingly sophisticated cyber criminals. This week our campus was targeted by phishing attacks using a radically different and alarming … Read more

Relief awaits all campus employees who have ever felt frustrated trying to understand their responsibilities for accessing or controlling access to University data and couldn’t figure out whom to ask or where to go for answers. For a professor using … Read more

On January 6, 2022, ITS will be able to turn off 16 servers, free up capacity on other infrastructure like UCS and Splunk, and save staff time simply by moving the campus to a cloud-based method of authenticating to use … Read more

Over the course of the pandemic, consider how many COVID-19 questions you’ve had for the University, whether about testing, vaccine attestation or more recently, vaccine requirements resulting from the new executive order for employees of federal contractors. Now multiply that … Read more

Carolina is marking two decades of requiring undergraduates to have laptops. Since UNC-Chapel Hill instituted that requirement in 2000, ITS’ Carolina Computing Initiative (CCI) has been helping students access laptops that meet University standards. The CCI program launched three years … Read more