October is Cybersecurity Awareness Month, a national campaign now marking its 18th year. In conjunction with other efforts to promote online safety and security, ITS will share cybersecurity tips, resources, and stories about how the Information Security Office works to … Read more

ITS is nearing the finish line for decommissioning Remedy. ITS groups expect to migrate the remaining Remedy applications by the end of January. When ITS rolled out the ServiceNow platform to various University organizations in July 2019, ServiceNow replaced Remedy … Read more

Now that Brad Held has been leading the Digital Accessibility Office for more than two years, many accessibility-minded staff and faculty members at the University recognize his name. Other Carolina faculty and staff have worked closely with and know Held. … Read more

ITS has launched its UNC-Chapel Hill Project and Change Management Community of Practice. The community of practice brings together University professionals who work in or are interested in project management and change management. The group will share knowledge through presentations … Read more

During the week of Fall Rush, about 30 ITS employees from across the organization supported the ITS Service Desk and students by taking shifts to address tech issues and questions from under the canopy in front of the Undergraduate Library. … Read more

ITS ResNET has finally been able to open the Carolina Gaming Arena for special events and anticipates fully opening for reservations on Tuesday, September 7. Of particular note, ResNET and the Residence Hall Association held a Carolina Gaming Arena open … Read more

Upon their return to campus last week, UNC-Chapel Hill students who sought in-person tech support began their ITS Service Desk experience in a more efficient and modern lounge. The big front reception desk and a long bench for seating customers … Read more

ITS is now requiring all of its employees to complete digital accessibility training. For this next performance plan cycle that ends March 31, 2022, all ITS employees are asked to complete a 90-minute Digital Accessibility Awareness course provided by the … Read more

ITS Educational Technologies has wrapped up consolidating 30 of the University’s Zoom sub-accounts. “Consolidating sub-accounts has resolved issues users had while trying to collaborate on Zoom across schools and departments. It also has standardized account settings and simplified user support,” … Read more

The Information Security Office will roll out to campus a phish reporting button that enables users to report phishing and spam messages with the click of a button. The ISO hopes that use of this Microsoft Office 365 functionality will lighten the load on the ITS Service Desk and Tier 2. “After several simulated phishing campaigns, a review of … Read more

ITS has made some organizational adjustments, effective July 1. These changes are oriented toward three primary aims: realize substantial budget/expense reductions as directed optimize and consolidate the management of ITS increase operational efficiency and effectiveness of ITS, with a particular … Read more

For the first time, ITS has automated vendor quarterly patching for two of the platforms that run core critical business applications for the University. This significant achievement expedites performing security updates and fixes and saves considerable staff time. In May … Read more