Kate Hash has been named ITS’ Assistant Vice Chancellor for Customer Experience & Engagement, effective March 16. Hash has served as Interim Assistant Vice Chancellor of User Support & Engagement since February 20, 2019, overseeing IT Service Management (including the … Read more

The Service Management team has upgraded Carolina’s ServiceNow platform to the New York release, marking the first upgrade since ITS and campus partners rolled out ServiceNow last July. ServiceNow introduces new software feature releases every six months — and yes, … Read more

J. Michael Barker was selected as UNC-Chapel Hill’s Vice Chancellor for Information Technology and Chief Information Officer, effective February 1. Barker served as Interim Vice Chancellor for one year — from January 2019 through January 31, 2020. He has served … Read more

As part of its commitment to provide a welcoming and inclusive environment, UNC-Chapel Hill is devoted to making its digital resources and services accessible to all users. A fundamental step toward creating an inclusive digital experience, obviously, is having a … Read more

When Mark Johnson first came to work at ITS nearly a year ago, he introduced himself around UNC-Chapel Hill as the new Jim Gogan. As interim Assistant Vice Chancellor for Communication Technologies, Johnson found it was the fastest way for … Read more

ITS has shed 24,000 Office 365 email accounts in a project involving groups across and outside the department and requiring a University policy change. Completed in November, the Email Capstone project also sets the stage to address further data retention … Read more

Scotia Roopnarine has joined ITS Infrastructure & Operations as the Director of Applications. He will oversee PeopleSoft Administration, Business Process Automation, Middleware Services, Linux Administration and Database Administration teams – about 32 people. Roopnarine comes from Ellucian, a higher ed … Read more

ITS has published its sixth consecutive annual report. The 2018-2019 Annual Report highlights a collection of the department’s accomplishments. The report provides at least a glimpse into the breadth and depth of ITS’s relationship to the activities, initiatives and services … Read more

More than 200 campus technologists came together for the November 5, 2019 CTC Retreat and IT Awards to explore new technology and recognize excellence in IT at UNC-Chapel Hill. Carolina Technology Consultants’ annual conference at the Carolina Union drew an … Read more

Three teams and seven individuals received IT Awards on November 5 for their outstanding work over the past year serving UNC-Chapel Hill. The 2019 IT Awards Committee selected the honorees from among one of the largest groups of nominees in … Read more

More than 200 people attended the Information Security Office’s day-long SecurityCon event on October 9 at the Carolina Union. This was the second annual SecurityCon, a day-long event for students, faculty and staff interested in learning more about information security. … Read more

At its meeting next month, the Information Security Liaison (ISL) program’s advisory board will mark eight months since its initial kick-off meeting. After that kick-off meeting in March, advisory board members met in June to conduct the first official meeting. … Read more