Skip to main content

Search Results for Minneapolis St. Paul InternationalWold Chamberlain Airport ☏ 𝟙→𝟠𝟘𝟘→𝟚𝟞𝟝→𝟡𝟝𝟠𝟙 ✈ Customer Support Phone Number

How to keep your mobile devices secure

October 25, 2021

…le iOS and Android but varies in quality and ability to scan your entire system. Restart your phone on a regular schedule. Malware typically enters a phone through a malicious app downloaded from an app store. Here it is important to review what permissions an app requests and reviews before installing as a restart will not delete an installed app. However, other means exist for malware to download and run on a phone. Restarting your phone can cle…

Boost your mobile security with these tips

October 12, 2022

…e iOS and Android, but varies in quality and ability to scan your entire system. Restart your phone on a regular schedule. Malware typically enters a phone through a malicious app downloaded from an app store. Here it is important to review what permissions an app requests and reviews before installing as a restart will not delete an installed app. However, other means exist for malware to download and run on a phone. Restarting your phone can cle…

IT Response Center featured on UNC News

August 22, 2014

…Center (ITRC) braces for what’s to come. Sometimes it’s simple, helping a customer set up their computer. Other times, it’s trying to pinpoint the reason a computer is running slowly, restoring a hard drive, or navigating the control panel of a computer in a different language. Offering a tried-and-true blend of technology troubleshooting, including walk-in services, the 962-HELP phone line, chat and web support, the ITRC addresses computer and c…

Designing for safe cloud computing: A Q&A with ITS’ John Mack

January 27, 2021

…e between support teams and end users. Also, accommodating the will of the customer with little control or oversight can create unintended security gaps. We strive to be helpful, apply expertise where needed, and we always seek a balance in our approach to keep friction to a minimum while protecting the organization from data loss and financial harm. Information security is paramount as you advance cloud computing. How can you best support researc…

Quarterly and Annual Reports

December 29, 2015

…igence and automation to increase efficiencies, save resources and improve customer experience. For one, ITS Service Desk launched Virtual Agent chatbot with four conversations. In addition, for the first time, ITS automated vendor quarterly patching for two of the platforms that run core critical business applications for the University. The report also covers the upgrade of Perceptive Content, also known as ImageNow, and the Carolina CloudApps t…

New ITS Service Desk Director Calvin Groves starts work today

March 21, 2022

…le ITS “to break down silos and adapt to both resource constraints and our customers’ needs over the long-term.” As Service Desk director, Groves reports to Hash and oversees customer technical support Tier 1 and Tier 2 and the Business Systems Help Desk. In all, he oversees 40-45 employees who work on campus helping customers face-to-face or from home providing tech support via phone, chat or online tickets. Past accomplishments At the School of…

Field Team benefitted Office 365 campus migration

June 26, 2017

…l migrations, or saw 15 percent of all migrated users to-date. A memorable customer compliment: Kudos from migrating departments have been plentiful and greatly appreciated. Perhaps the most meaningful have been the unsolicited gratitude expressed by respective deans’ offices on go-live days. Specifically, the law school’s dean’s office sent someone to catch the team members before they left to say how much the on-site presence was noticed and app…

ITS Finance & Administration

July 24, 2014

…staff administrative services to ITS Franklin. Services include providing customer assistance to staff and visitors, handling DHL shipping, ordering supplies and stocking workrooms, assisting HR staff, taking minutes at meetings and issuing parking permits and office/building keys. HR ITS Human Resources provides personnel services to ensure staff employment and payroll needs are met. Services include payroll, recruitment, leave management, devel…

Giving thanks for IT services

November 22, 2022

…or routing to other units in ITS or to departmental IT. The Service Desk’s customer satisfaction survey response averages almost 97% and the time to answer for all methods of contacting the Service Desk ranges from as little as 30 seconds to a little over two minutes, with the longest wait times at the beginning of the semester. However you slice it, the Service Desk provides a fast response with a high satisfaction value. For staff in 15 Universi…

Ken Yow retires from his “day job” after 39 years

January 22, 2016

…nt that time,” Yow said. Clint Gwaltney, Associate Athletic Director and a customer of Yow’s On Site Support group, called Yow a “great friend to Athletics.” Yow “keeps everything in perspective and always has what is best for the University in mind when making decisions,” Gwaltney said. The people who work with Yow can laugh with him about a few of his well-known characteristics: he likes to talk and he’s boisterous. Sandra Germenis, Yow’s boss a…

How to protect yourself from phishing

October 28, 2016

…er from identity theft and/or financial loss. Phishing costs The Ponemon Institute estimates that phishing attacks cost the average organization of 10,000 employees some $3.7 million a year. Here at UNC-Chapel Hill, the ITS Service Desk receives roughly 1,000 reports of phishing emails each month, many of which result in compromised Onyens. Phishing vs. marketing spam Phishing is different from marketing spam. Spammers try to trick you into buying…

Final port of working phones completed in multi-year migration

July 6, 2023

…des on-campus support from ITS. As Voice Services wraps up the final phase of the migration, the team is piloting the call center with a small group of campus customers. General access for the call center solution will be subject to team availability….