Data breach FAQ

December 10, 2013

…affected by identity theft, but you believe you may be at risk due to a lost/stolen purse or wallet, questionable credit card activity or credit report, etc., you can contact the IRS Identity Protection Specialized Unit at 1-800-908-4490. See additional information at http://www.irs.gov/uac/Taxpayer-Guide-to-Identity-Theft. Back to Top What should I do if I believe my personal information has been used fraudulently? You should immediately: (1) re…

US&E highlights 2016-2017 accomplishments

September 20, 2017

…Team documented 1,987 unique interactions, reaching roughly 15 percent of customers in their offices, ensuring mail and calendars were fully functional post-migration. On project completion, US&E began transition planning for the Office 365 service launch, making improvements and additions to available Office 365 information on help.unc.edu, as well as assessing future user-education opportunities through collaboration with Carolina Technology Co…

Get to know your new phone: softphone takes your office number to go

September 29, 2022

…r and a phone to make and receive calls. To start using your softphone, first install the Communicator software. Then enable the Remote Office option on the Communicator software and enter the phone number for the cell or landline phone you’d like to use to handle the audio for your call. The Communicator software gives you the features of your office phone so you can dial numbers, transfer calls and hold conference calls. Premium softphone featur…

Customer Experience & Engagement

July 28, 2021

…S Customer Experience & Engagement strives to provide the highest level of customer satisfaction through effective, reliable and professional IT support, in partnership with campus units. The division advances the University’s role as one of the nation’s leading public universities by providing continuous service improvement and leveraging technology efficiencies and expertise. Customer Experience & Engagement Service Areas Business Systems Help D…

More than 85% of phone lines now operate on VoIP

July 27, 2015

…nt, around 18,000 phone lines will have been switched, said Cheri Beasley, Customer Services Manager with ITS Communication Technologies. ITS is about to enter the fourth year of the VoIP project, but it includes primarily cleanup and porting on a much smaller scale. The conversion is expected to be finished next year. What does this mean for users? Faculty and staff who DO NOT currently have a VoIP phone need to begin dialing the full 10-digit ph…

Who We Are

January 23, 2015

…aRail Inc. Steve holds license as a Certified Public Accountant. Kate Hash Customer Experience & Engagement Assistant Vice Chancellor Phone: 919-962-0982 Email: kate_hash@unc.edu As Assistant Vice Chancellor for Customer Experience & Engagement, Kate oversees the ITS Service Desk, Voice Services, ResNET and Managed Desktop Services, among many other groups and services. Kate also oversees Communications, Digital Accessibility and Digital Services…

Leader of ITS Service Desk to retire

February 15, 2022

…o. Camacho oversees 40-45 employees. Sometimes they work on campus helping customers face-to-face. Other times they work from home providing tech support via phone, chat or online tickets. Taking the helm of the Service Desk as the pandemic began, Camacho has led her team during an especially challenging time. The Service Desk had to quickly streamline its services to become a remote workforce just as students, faculty and staff needed more tech h…

ITS begins project to roll out new phone system for campus

October 6, 2020

…asley said. Existing phone numbers must move over to the new phone system. Customers who do not need to keep their current phone number can migrate much sooner. Long, complex effort Still, Voice Services can’t move over everyone at once. If you’ve ever switched cell phone providers while taking your existing phone number with you, you know that process can be complex. Multiply that effort by thousands and you’ll get a glimpse of what this Universi…

ITS Communication Technologies highlights 2016-2017 accomplishments

September 22, 2017

…e for use solely by one campus entity. When ITS lays additional fiber, its customer is usually the University for fiber that the entire campus will use. For this sports network project, Athletics is ITS’ customer. Athletics is buying the fiber. ITS is installing it and will maintain the fiber for Athletics. For more than a decade, Athletics has leased fiber from ITS for video production. Athletics needs 48 strands of single-mode, long-haul fiber b…

Why Cabletron Electronics

August 20, 2014

…tron’s networking philosophy is based on an architecture that protects the customer investments, reduces the total cost of network administration, and provides migration to multiprotocol, connection-oriented, virtual networks regardless of LAN topology. Conclusion It is the opinion of the ATN Networking and Communications group that Cabletron Systems, to this day, continues to provide the best product fit and philosophy of networking to match the…

7,000 campus phones migrated so far in multi-year project

January 24, 2022

…Communications Commission for local number porting,” she said. “Data from customer service records is ‘scrubbed’ multiple times and submitted as a port order to the losing carrier. The losing carrier can accept or reject the order at any time. If we are lucky, and it can get right up to the last minute, we do not receive a rejection and we stay on track. If we receive a rejection, the entire process is required to restart.” Saves money, adds feat…

On Site Support serves about 3,000 customers

December 3, 2015

…y.” On Site Support, a unit within ITS User Support & Engagement, provides customer service, information technology and management support to about 3,000 staff members and administrators who are spread over 97 offices across campus, across North Carolina, and in Nashville, Tenn., and Washington, D.C. “A lot of what we do is like management consulting and project management,” Yow said. Large mix of customers and sites OSS customers include the Boar…

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