Skip to main content

Search Results for Minneapolis St. Paul InternationalWold Chamberlain Airport ☏ πŸ™β†’πŸ πŸ˜πŸ˜β†’πŸšπŸžπŸβ†’πŸ‘πŸπŸ πŸ™ ✈ Customer Support Phone Number

ITS is wrapping up campus migration to VoIP

April 21, 2016

…g phones on desks, walls and in shared space. Cheri Beasley Cheri Beasley, Customer Services Manager with ITS Communication Technologies, and Chad Ray, Transport Operations Manager with ITS Communication Technologies, have led the teams responsible for the VoIP project. More work remains “We are not yet done,” Beasley said. “After a short ‘catch our breath period,’ we spent the last seven months going back in primarily medical school space to repl…

ITS to roll out new customer support tool this summerΒ 

April 1, 2024

…visually refreshed the Help Portal in 2023 Unless you’re in IT, the words “customer support tool,” ServiceNow or TeamDynamix may not mean much. But if you’ve ever used the UNC Help Portal to report an issue, chat, search for answers or browse IT services, you’ve used UNC’s customer support tool. And behind the scenes, our customer support tool manages workflows and automations, helps track assets and connects you with information and services you…

Service Desk provides Tier 1 support for more UNC-Chapel Hill departments

August 6, 2019

…on department-specific tasks, like application development and internal systems support. “It has been a pleasure to work with the ITS Service Desk to share information and adjust IT service workflows for School of Medicine clients,” said Kelly Brown, Director of Client Services and Support at the School of Medicine. “Leadership within the Service Desk has been deeply involved in planning and implementing how our clients will engage IT and has qui…

ITS completes largest phone port to date

September 16, 2022

…started at 8 a.m. and ended our call with AT&T at 9:30 a.m.,” meaning that customers didn’t have much downtime in the transition. Up early In May, Danny Maddox of ITS Transport Operations installs a new phone in an office at the Bioinformatics building While phone porting may seem like a largely digital and administrative process, thousands of phones across campus must be upgraded to work on the AT&T network. ITS Transport Operations starts the pr…

UNC Voice over Internet Protocol/VoIP transition at Lineburger Cancer Center

February 10, 2015

…). Faculty and staff that DO have a VoIP phone will dial the 10-digit phone number (no dial 7 prefix), or, the 5-digit abbreviated phone number when placing phone calls to Lineberger. ―Questions and Support― Customers that experience a problem dialing to or from phone lines at Lineberger on or after Thursday, February 12, 2015 can submit a ticket to 962-HELP (select option 3), or, help.unc.edu….

Five-year VoIP project completed

September 6, 2017

…of time reviewing options for the next phase for voice services, with a focus on being able to deliver features and services such as call center, audio conferencing, voicemail and customer portal access. ITS learned that any option will be a significant change to voice services, but a necessary and important one….

Get to know your new phone: voicemail to email

September 27, 2022

…ly 2,500. Migrating the phone service has multiple parts. Transferring the phone numbers from one service to another, also called porting, is a complicated process and is highly regulated by the FCC. When everything goes smoothly, it takes 55 days to port a number. Then, the ITS Transport Operations team must go to each building, locate and remove old phones and install new ones. Read about ITS’ latest migration and what’s involved in porting phon…

Internal Support holds β€œvery satisfied” survey rating

December 17, 2015

…e that Internal Support can claim a top survey rating of “very satisfied.” Customers commonly use words such as “awesome,” “helpful,” “professional,” “efficient,” “excellent” and “friendly” to describe the team, survey results show. The team is part of On Site Support, which provides customer service, information technology and management support to about 3,000 staff members and administrators located across campus and the state as well as in two…

UNC-Chapel Hill to migrate to a new phone provider

June 25, 2019

…he AT&T Centrex. “With the new phone system, we hope to migrate those AT&T customers first so that they will not only be changing to VoIP for the first time, they will also be provided a new call center solution to replace the very old service provided by AT&T,” Beasley said. The three most significant changes The current voicemail system is an on-premise solution. All voicemail services will move to the cloud with this update. When the phone line…

Within On Site Support, camaraderie abounds

December 29, 2015

…dual skills and accomplishments in supporting the IT needs of their campus customers. But like proud family members, they’re eager to showcase one another’s professional and personal talents and abilities. Kreizman offers that Wampole does amazing woodwork and points to the wall where the sleek black platform frames the conference room flat-screen TV. Wampole created that, Kreizman notes, to camouflage the wires and outlets. Like members of any go…

Providing tech support to Athletics is akin to serving a city

January 7, 2016

…pporting a city. Christy Suits The On Site Support Athletics team provides customer service, information technology and management support to customers at 17 buildings within 6 square miles. Those customers include Athletics Department staff, coaches, 800 student athletes, spectators, as many as 250 volunteers, news media, sponsors, security personnel and youth camp attendees. The buildings include the large, high-profile venues of Kenan Stadium a…

Support is the name of the game for this ITS team

December 16, 2015

…hat OSS Internal Support, a three-person team, would serve and support its customers—employees of ITS. But the team members also ensure that they’re supporting one another. “We all do the same thing and we try to stay interchangeable,” said Richard Hill, Support Specialist with ITS Internal Support. The team consists of Hill, Tony DeLuca and Thad Dodd. Dodd is an ITS Computer Repair Center staffer on assignment to On Site Support. Tony DeLuca   Tr…