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Thad Dodd at desk
Thad Dodd

Based on customers’ comments about the Internal Support team within UNC-Chapel Hill Information Technology Services, it’s no surprise that Internal Support can claim a top survey rating of “very satisfied.”

Customers commonly use words such as “awesome,” “helpful,” “professional,” “efficient,” “excellent” and “friendly” to describe the team, survey results show.

The team is part of On Site Support, which provides customer service, information technology and management support to about 3,000 staff members and administrators located across campus and the state as well as in two cities outside of North Carolina. OSS Internal Support, meanwhile, serves 451 ITS employees and more than 30 business analysts from other departments.

Tony DeLuca at his desk
Tony DeLuca

“Tony arrived quickly and resolved the problem in a flash!” one customer said of Tony DeLuca, Tech Support Specialist and one of three members of the Internal Support team.

“Mr. Dodd was efficient and willing to help me determine the cause of my issue. He never once made me feel that my issue was not important …,” a customer said of Thad Dodd, an ITS Computer Repair Center staffer on assignment to On Site Support.

Richard Hill at Manning
Richard Hill

“Richard fixed my problem in minimal time. It works great now! Very prompt and efficient, as usual! Great job!” was one comment about Tech Support Specialist Richard Hill, the third member of this team.

Yet another customer commented: “Everyone in ITS Internal Support is very friendly and always willing to help us no matter if something is incredibly urgent or just a nice-to-have fix.”




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