The phone system at UNC Lineberger Comprehensive Cancer Center will be changed from the legacy AT&T Centrex phone system to the new Verizon Business Hosted IP Centrex phone system, more commonly known as Voice over IP (VoIP), this Thursday, February 12.
―What this means for you―
Faculty and staff that DO NOT currently have a VoIP phone will need to begin dialing the full 10-digit phone number when placing phone calls to Lineberger (7 + 919 + 7-digit phone number). Faculty and staff that DO have a VoIP phone will dial the 10-digit phone number (no dial 7 prefix), or, the 5-digit abbreviated phone number when placing phone calls to Lineberger.
―Questions and Support―
Customers that experience a problem dialing to or from phone lines at Lineberger on or after Thursday, February 12, 2015 can submit a ticket to 962-HELP (select option 3), or, help.unc.edu.