ITS Project Portfolio & Change Management added two change managers this month. Emily Hardin and Rachel Holderied, both newcomers to UNC-Chapel Hill, joined the ITS division to focus on institutionally and divisionally scoped projects. Both have experience in change management … Read more
If you ask UNC-Chapel Hill student Jessica Walker what she does as an ITS Change Management intern, she’ll tell you it’s “a little bit of everything.” Change Management is the group within ITS that communicates and eases technical transitions for … Read more
More than 65 people attended the UNC Project and Change Management Community of Practice virtual conference on November 4. This was the first conference for the Community of Practice, which formed last year. Brenda Carpen, conference creator and founder of … Read more
Careers in IT are booming and the career path for people in IT isn’t always a straight line. Sometimes, starting your career is about being open to opportunities. ITS staff members Alex Tocchi, Alison Campbell and Jason Cross all stumbled … Read more
In the first article in this two-part series, we explored the industry-wide move to a passwordless system. In this article, we’ll look at a future without passwords for UNC-Chapel Hill. October is Cybersecurity Awareness Month. All month long, ITS News … Read more
October is Cybersecurity Awareness Month. All month long, ITS News will highlight this year’s theme: See yourself in cyber. In this article, seeing yourself in cyber means understanding the cat and mouse game of cybersecurity and how you fit into … Read more
This week 10 ITS employees will present at the SEARUG (Southeast Regional Higher Education Users Group) Alliance conference in Raleigh. Of those, nine staffers are from ITS Enterprise Applications and one staff member is from ITS’ Change Management team, which … Read more
In its multi-year project to migrate the University’s phone service to AT&T from Verizon, ITS completed its sixth and largest port on September 9. In this batch, the ITS project team migrated 5,828 phones across 55 buildings and 14 divisions. … Read more
Anita Collins has led ITS’ Change Management team for 12 1/2 years. The Chapel Hill resident is a Certified Change Management Professional (CCMP). “One of the things I love most about my job is that I learn something new every … Read more
What do you see when you log in to ConnectCarolina? The answer depends, in part, on your role at the University. You may see only information about you, like your paycheck and benefits information. Others at the University may need … Read more
ITS Project Portfolio & Change Management’s leader has added two project managers. Today, Brenda Carpen, Director of Project Portfolio & Change Management, brings on board two new hires. They are Alison Campbell, previously Customer Solutions Lead in ITS’ Customer Experience … Read more
ITS has decommissioned the platform that the University used for more than two decades for such cornerstone applications as processing help and computer repair tickets. Carolina had used the BMC Remedy platform since 1998. The ITS Service Management Platform Team … Read more
