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ITS completes largest phone port to date

September 16, 2022

In its multi-year project to migrate the University’s phone service to AT&T from Verizon, ITS completed its sixth and largest port on September 9. In this batch, the ITS project team migrated 5,828 phones across 55 buildings and 14 divisions.  … Continued

Re-engineering the system access request process

August 23, 2022

What do you see when you log in to ConnectCarolina? The answer depends, in part, on your role at the University.  You may see only information about you, like your paycheck and benefits information. Others at the University may need … Continued

Project managers join ITS Project Portfolio & Change Management

June 13, 2022

ITS Project Portfolio & Change Management’s leader has added two project managers. Today, Brenda Carpen, Director of Project Portfolio & Change Management, brings on board two new hires. They are Alison Campbell, previously Customer Solutions Lead in ITS’ Customer Experience … Continued

ITS retires Remedy after 22 years of use

April 18, 2022

ITS has decommissioned the platform that the University used for more than two decades for such cornerstone applications as processing help and computer repair tickets. Carolina had used the BMC Remedy platform since 1998. The ITS Service Management Platform Team … Continued

Project and Change Management Community of Practice launches

September 2, 2021

ITS has launched its UNC-Chapel Hill Project and Change Management Community of Practice. The community of practice brings together University professionals who work in or are interested in project management and change management. The group will share knowledge through presentations … Continued