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New Help Portal launches July 10

July 8, 2024

On July 10, ITS will launch a new Help Portal at help.unc.edu. The new portal is designed to connect you with tech help, answers and services. The new portal is part of a larger change to a new customer support … Read more

Campus firewall migration project nearly complete

June 28, 2024

Four years ago, the Information Security Office kicked off a major firewall migration project. The migration, which moved about 200 unprotected VLANs (virtual local area networks) to campus enterprise firewalls, will help prevent attacks and limit the scope of attacks … Read more

ITS to roll out new customer support tool this summer 

April 1, 2024

ITS is preparing to move the University’s customer support tool from ServiceNow to TeamDynamix. The target is to switch platforms this summer. ITS deployed ServiceNow in 2019 as a full-service replacement for ticketing system Remedy, which ITS fully decommissioned in … Read more

Duo updates to ConnectCarolina and Virtual Private Network

March 22, 2024

Services changing Over the next few weeks, ITS will implement updates to the following services: ConnectCarolina (Human Resources and Student Administration), March 25 Virtual Private Network (VPN), April 10 ITS completed updates to Duo device registration on February 27 and … Read more

ITS Project Portfolio & Change Management adds project manager

March 12, 2024

That project entails implementing TeamDynamix (TDX) and decommissioning the ServiceNow customer support tool. ITS is targeting a summer implementation for TDX. The ServiceNow contract expires on September 6. Project Portfolio & Change Management launched within ITS in 2021. Campbell and … Read more

Updating the Duo interface on some UNC systems

February 23, 2024

ITS is updating the Duo interface on some UNC-Chapel Hill systems. Duo is one of the 2-Step Verification tools that the University uses to protect sensitive systems and data. After you log in with your Onyen and password, Duo prompts … Read more