To protect user privacy, individual Zoom AI Companion features will be disabled by default. You will see a new AI icon in the Zoom toolbar, even if you choose not to enable or use Zoom AI features. When Zoom AI … Read more
ITS Change Manager Jackie Treschl has co-launched a new EDUCAUSE community group for organizational change management. In the first 10 days alone, the Organizational Change Management (OCM) Community Group attracted more than 250 members from schools across the United States … Read more
ITS is transitioning campus to PING, a new version of softphone software. PING replaces existing softphone services Premium Communicator and UC-One Connect. Softphone services enable University customers to use their desktop or mobile devices to make and receive phone calls … Read more
As ITS leads UNC-Chapel Hill in planning, implementing and maintaining the University’s technology services, we’re a group that’s always in motion. Updates, upgrades, new services and operational work keep teams of ITS staffers and collaboration partners busy all year long. … Read more
Three ITS staffers attended the EDUCAUSE annual conference in San Antonio in October, a gathering that bills itself as “the premier higher ed IT event” of the year. The conference drew about 7,500 participants and presenters in higher education and … Read more
First major upgrade in years This project was the first major upgrade to TIM in years. UNC-Chapel Hill’s TIM upgrade launched in the spring after two years of work. The project was a collaboration between ITS; Payroll Services, a department … Read more
For many, summer is a time for rest, relaxation and soaking up sunshine. For ITS, it’s one of the busiest times of the year. Because fewer students are on campus, it’s an ideal time to undertake major work to improve … Read more
On July 10, ITS will launch a new Help Portal at help.unc.edu. The new portal is designed to connect you with tech help, answers and services. The new portal is part of a larger change to a new customer support … Read more
Four years ago, the Information Security Office kicked off a major firewall migration project. The migration, which moved about 200 unprotected VLANs (virtual local area networks) to campus enterprise firewalls, will help prevent attacks and limit the scope of attacks … Read more
On July 10, UNC-Chapel Hill will switch to a new customer support tool — here’s a preview of the features you’ll notice on day one. The customer support tool powers the UNC Help Portal and helps campus users report tech … Read more
This summer, UNC will have a new customer support tool. ITS is currently preparing to move customer support tool providers from ServiceNow to TeamDynamix. The customer support tool powers the UNC Help Portal and helps campus users report tech issues, … Read more
As announced in the 2023 Networking Annual Report, UNC’s guest wireless network (UNC-Guest) will soon be more widely available on campus. Currently, the UNC-Guest Wi-Fi network is available in select parts of campus, usually deployed at the request of a … Read more
