ITS is preparing to move the University’s customer support tool from ServiceNow to TeamDynamix. The target is to switch platforms this summer. ITS deployed ServiceNow in 2019 as a full-service replacement for ticketing system Remedy, which ITS fully decommissioned in … Read more
Services changing Over the next few weeks, ITS will implement updates to the following services: ConnectCarolina (Human Resources and Student Administration), March 25 Virtual Private Network (VPN), April 10 ITS completed updates to Duo device registration on February 27 and … Read more
That project entails implementing TeamDynamix (TDX) and decommissioning the ServiceNow customer support tool. ITS is targeting a summer implementation for TDX. The ServiceNow contract expires on September 6. Project Portfolio & Change Management launched within ITS in 2021. Campbell and … Read more
ITS is updating the Duo interface on some UNC-Chapel Hill systems. Duo is one of the 2-Step Verification tools that the University uses to protect sensitive systems and data. After you log in with your Onyen and password, Duo prompts … Read more
On November 3, the UNC Project and Change Management Community of Practice’s second annual conference engaged and educated attendees with sessions on such topics as team collaboration, time management, prioritizing operational work and projects, and working with student employees. Held … Read more
In early October, four ITS leaders presented at the 2023 EDUCAUSE annual conference, a gathering that bills itself as “the premier higher ed IT event” of the year. The ITS leaders who presented at the October 9-12 conference in Chicago … Read more
The new Service Desk location in the Frank Porter Graham Student Union is now officially open for walk-in tech support. After nearly a year of planning and construction, you can visit the flagship space just down the hall from Bojangles … Read more
This was a busy summer for ITS. Teams across ITS contributed to major projects to get campus technology ready for the Fall semester. From software to hardware to a new physical space, here are the major changes you’ll see as … Read more
If you’re not using Carolina Key passwordless logins, you’re missing out. You could skip typing your password and still have fast and secure logins to many UNC-Chapel Hill systems, including ConnectCarolina, Canvas and more. All you have to do is … Read more
Rescheduled Porting is a complicated process and is highly regulated by the Federal Communications Commission (FCC). The process to move a group of phone lines, when everything goes according to plan, takes 55 days. This timeline includes time required by … Read more
Beginning June 26, ITS will require current and former students to use Duo Security (Duo) to provide stronger identity verification before logging into ConnectCarolina. Many users will have a second option to verify their identity — Carolina Key. Duo is … Read more
Next semester, Tar Heels will have another place to go for in-person tech help. ITS is opening an ITS Service Desk location in the Frank Porter Graham Student Union. The new space will be on the lower level of the … Read more
