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Computer Repair Center resumes operations

June 23, 2020

…op Support and Service Desk Walk-in groups have effectively used Microsoft Bookings appointment scheduling app. The CRC chose to avail itself of Microsoft Bookings as well to require appointments and ensure in-person customers don’t overlap. The application also helps keep the staff away from the general public. Accustomed to protective measures The CRC is probably one of the best suited groups to return to in-person operations, Bolish said. The t…

3 end of semester tech tips

May 1, 2024

…ing overwhelmed by notifications. Ensure you can 2-Step If you’re planning international travel, add one more item to your checklist. You may not have cell signal to receive text messages or voice calls — and that may mean you can’t access UNC resources protected by 2-Step Verification. Check your 2-Step settings for both Duo and Microsoft 365 to make sure you have ways of authenticating that don’t rely on having cell service. Both Microsoft and D…

CFE Faculty Showcase on Teaching succeeds

April 17, 2023

…innovative ways to enhance their teaching, save themselves time, and help manage their courses — some of which have several sections, TAs, and even thousands of students.” As for some of the different external tools EdTech was able to integrate with Canvas, Kalina Staub in Economics called recalculations in Gradescope “magical” and said she would “never go back to teaching without Gradescope.” Marsha Dopheide in Psychology and Neuroscience, meanw…

ITS Digital Services expands custom web development

November 22, 2016

…ites. With this service, faculty, staff and students can easily create and manage websites on the WordPress content management system. The second is sites.unc.edu, from which Digital Services offers web hosting and content management to about 200 enterprise customers, including schools, divisions, departments, centers and institutes at no cost. Fee charged for custom development services Digital Services will continue to offer web hosting and webs…

Data Center Management

February 6, 2017

…data centers are monitored 24 x 7. Access Control Work Requests Inventory Management Data Center Management Data Center Pricing Decommission and Surplus System Registration Request for Data Center access must be directed to ITS Data Center Operations (DCOPS) through a Service Now request submitted by the requesting employee’s supervisor to ITS-OPERATIONS-CENTER group or by contacting 962-HELP. Only individuals with a defined need will be granted…

ITS Software Acquisition changes name

July 24, 2020

…nd several student employees. “We don’t really acquire software anymore or manage the acquisition of the service. That’s handled through the business office, so our core service is the distribution of said IT services,” Neville said. A long time coming “Early on, [software] acquisition was aligned a lot more with UNC purchasing and managing contracts and agreements,” he said. “Now we just get things out and distribute them. It was a long time comi…

ITS helps launch Graduate Student Hub

September 30, 2020

…Applications did the development support of the system, helped design and manage the project, and brought it up to production,” Carrion said. The immediate impact Stephanie Schmitt The Graduate Student Hub is now live for all graduate programs at the University. The Hub stores student profile information, degree progress, achievements, courses taken, courses taught, funding and alumni information. “When making this centralized location for gradua…

Passwords: How to balance security with reality

October 28, 2014

…passwords in an attempt to cope with the number of different accounts they manage. Instead of doing this ad-hoc, researchers at Microsoft recommend separating accounts into two or more groups: high-importance accounts such as your bank account and low-importance accounts such as an online clothing store account. Your most important accounts should have stronger passwords, and you should not re-use those passwords for low-importance accounts. This…

Project and Change Management Community of Practice launches

September 2, 2021

…h meeting, participants also will share tips and tricks useful for project management or change management. At the inaugural meeting, for example, Carpen demonstrated the white board feature on Zoom and how to use Tasks in Microsoft Planner and Teams. In the community of practice site in Teams, “you can pop in a question, ask for advice, share some cool tools, and share a job posting,” Carpen said. Gina Fogelsonger, Senior Project and Program Mana…

Changes to ConnectCarolina Student Financials

July 16, 2012

…s. The user experience will be seamless; students will click on “pay bills/manage student finances” in ConnectCarolina’s Student Center Finances section to view account activity and bills hosted by TouchNet. Authorized users will have a link in their email notifications to access the hosted material. Recommended Student Action Because of these improvements, students need to: Re-authorize proxies for the new system (prior proxy set-ups are no longe…

Students help ITS improve CCI Printing

May 10, 2019

…ts into when a device is down,” Joyner said. Teaching & Learning “does not manage the release station computer, so if the computer is up but in a non-operational state, we may not see that as quickly as the printers we manage.” Students gained ‘real client’ The goal of this project, Joyner said, “was for the students to gain experience in systems analysis by interacting with a real client. The student group would meet with our team to discuss a bu…

A UNC Cause recap: Integrating non-native applications with Sakai

November 19, 2015

…that didn’t detract from the common question of how to best implement and manage requests for Web-based applications. How do you decide which tools to integrate? There seemed to be consensus that LTI was the most practical means to integrate applications but the broader question remained: how do you decide what tools should be integrated at the system level and how do you manage them? Here at UNC-Chapel Hill we have the Sakai Enhancements Committ…