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  • SPONSOR(S):  Paul Rivers
  • DEPT OR DIVISION: ITS Security and Identity Management
  • PROJECT MANAGER:  Bianca Bonds
  • CHANGE MANAGER:  Emily Hardin
  • STATUS: In Progress
  • Project Theme: Improving Process and Operations

What are we going to do?

Duo is ending support for the Traditional Prompt on March 30, 2024. This project is focused on updating the UNC applications impacted by this change by moving to Duo’s Universal Prompt or alternate solution.

Why are we doing it?

This project is crucial as individuals may be unable to use some applications and services where Duo is used as the Multi-Factor Authentication (MFA) tool potentially impacting their daily work, research, and general access.

How does this impact our UNC community?

This project impacts applications used across the University including Citrix, Self-Service, ConnectCarolina, VPN, Last Pass, UNC SSO, Duo Registration, and Device Management.

Changes will vary by application and the selected solution for each. In some cases, significant changes are expected. The project aims to minimize the impact of this change on the Service Desk tickets through thorough testing and effective communication.

When is this happening?

The project started in November 2023 and is expected to be completed by March 2024.

Where can I find more information?

Duo Universal Prompt Readiness project website.

Duo Universal Prompt Readiness Project Updates

Changes are coming to some applications using Duo 

Duo, one of the 2-Step Verification methods that UNC-Chapel Hill uses, is ending their support for the current authentication prompt experience on March 30, 2024. This change impacts many of the applications that currently use Duo at the University. 

Why it matters: 

You will notice changes when logging into impacted applications, but the changes will vary based on the application. Impacted applications include: 

  • Duo Registration/ Device Registration/Onyen Sign up ( 
  • Virtual Private Network (VPN) 
  • ConnectCarolina (Human Resources and Student Administration) 
  • Self-Service ( 
  • Citrix 

What’s Next: 

Over the next several months, additional project website updates and emails will provide more information and details.