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Figuring out how to comply with a new federal requirement was quite a puzzle

April 16, 2021

…so on. There are thousands of products and 10 to 15 distributors that ITS buys from on a regular basis. Decentralized buying While central IT makes up most of the products and services potentially covered by the federal regulation, the University also has many decentralized units. Campus units use central IT services, but they also make purchases into which ITS has no visibility, and they buy through a variety of sources, like on a P-Card or vouc…

Now ITS can purge old email data of most inactive accounts

December 6, 2019

ITS has shed 24,000 Office 365 email accounts in a project involving groups across and outside the department and requiring a University policy change. Completed in November, the Email Capstone project also sets the stage to address further data retention and deletion needs within Office 365, such as for OneDrive. Richard Hill “I actually thought the number was going to be even larger,” Richard Hill, who served as project manager and with ITS Glo…

ITS launches students on their Carolina laptops

August 17, 2016

As the campus bustle resumes following summer break, thousands of UNC-Chapel Hill students are good to go with laptops newly purchased from the University and with mobile devices recently connected to Carolina’s wireless network. ITS serves 3,000 first-year students during orientation Angie Potiny assists student at orientation Thousands of first-year students, transfers and dental and medical school students enlisted Information Technology Servi…

Ken Yow retires from his “day job” after 39 years

January 22, 2016

Ken Yow’s “day job” has worked out pretty well. When Yow came to work at UNC-Chapel Hill as a clerk-typist in Group Child Care Consultant Services of the School of Social Work in December 1976, he certainly wasn’t expecting to stay at the University for four decades. Instead, he wanted to have a job “at least until my musical career finally got on track,” he said. “This was my ‘day job.’” Yow, Manager of On Site Support at Information Technology…

Anita Collins: Understanding change management and why it matters

August 31, 2022

Anita Collins has led ITS’ Change Management team for 12 1/2 years. The Chapel Hill resident is a Certified Change Management Professional (CCMP). “One of the things I love most about my job is that I learn something new every day, whether it’s how a process works, how someone does their job or a new way to do something change management-related,” she said. In this first-person piece, Collins introduces you to change management so you too can lea…

ITS assists Athletics with big data to expand audience

August 15, 2017

Photo by Jeffrey A. Camarati, UNC Athletic Communications With help from ITS and others, the UNC-Chapel Hill Athletics Department is gearing up to use “big data” to cultivate a broader audience and thereby, significantly expand revenue. The Athletics Department’s efforts also lay the foundation for additional campus groups, including The Rams Club, University Development and Performing Arts, to likewise reach and engage audience members and donor…

Providing tech support to Athletics is akin to serving a city

January 7, 2016

      Once you spend a little time with members of the Information Technology Services group that provides tech support to the UNC-Chapel Hill Athletics Department, you’ll realize that the work is like supporting a city. Christy Suits The On Site Support Athletics team provides customer service, information technology and management support to customers at 17 buildings within 6 square miles. Those customers include Athletics Department staff, coa…

Go green! Reduce, reuse and recycle your tech

April 22, 2024

This Earth Day, think about how you can reduce, reuse and recycle your tech. The tech we use impacts the environment throughout its entire lifecycle, but you can do a few things to make your environmental footprint a little smaller. Reduce First, reduce how much tech you buy by keeping your devices longer. Keeping devices longer not only saves you money, it helps save the planet. Fewer devices manufactured means fewer resources, like energy and m…

ITS helps parents at summer orientations too

September 7, 2016

Throughout the summer–weeks and even months before the start of Fall semester, Information Technology Services Service Desk staffers were equipping parents and students with knowledge about the laptops and tech services available to them through the University. From the ITS booth at the twice-a-week summer orientation at the Carolina Union, ITS Service Desk employees interacted with, engaged and informed first-year students and their parents abou…

Tomee Howard retires from ITS “with gratitude”

December 21, 2015

…ved on both coasts and abroad, and had never lived anywhere long enough to buy a house. At ITS, Howard found stability and home. She developed strong relationships with IT colleagues across the campus and built a stimulating professional career. Here Howard put down roots, buying a house 12 years ago in Carrboro. Even in the ever-evolving IT field, Howard gained stability, as it turned out, in the technology that she was hired in 1999 to help buil…

Career builder: the path from philosophy to IT data governance

November 23, 2022

…uests for data governance review has been a real help for people trying to buy IT products or get help with classification questions,” said Kim Stahl, Senior Policy and Process Lead for ITS. “Alexandra has a mind for complex rules and important details, and she’s always encouraging and welcoming to our customers.” Corbett has trained on ServiceNow to coordinate requests for the Data Governance Oversight Group and is assisting on a policy equity re…

Lenovo partnership empowers esports at the Gaming Arena and beyond

January 19, 2024

One of UNC-Chapel Hill’s most exciting destinations — the Carolina Gaming Arena — just got a major tech upgrade, thanks to a partnership with Lenovo. When the Gaming Arena opened in 2020, UNC worked closely with Lenovo to outfit the arena with cutting edge technology. ITS ResNET, which manages the arena on the ground level of Craige Residence Hall, worked with Lenovo to determine the best time to refresh existing equipment. So as soon as ResNET c…