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A student’s perspective on digital accessibility training

July 21, 2022

Lila Davidson has been a student worker for ITS Communications since March 2022. In this first-person piece, she discusses experiencing her first digital accessibility training with the Digital Accessibility Office, a unit housed within ITS. But first, a little more … Continued

Digital Accessibility Office debuts self-paced training

March 23, 2022

The Digital Accessibility Office (DAO) now has an online self-paced version of its popular Digital Accessibility Awareness training. The goal of this introductory training is to teach the campus community about digital accessibility and how campus members can apply it … Continued

Digital Accessibility Office co-organizes June virtual conference

April 29, 2021

The Digital Accessibility Office at UNC-Chapel Hill has organized the inaugural Getting Started with Digital Accessibility Conference in June with Wake Forest University and Davidson-Davie Community College. The NC Higher Ed Digital Accessibility Collaborative‘s June 10 virtual conference will focus … Continued

ITS Service Desk adopts fully virtual training model

November 11, 2020

The ITS Service Desk prides itself on adapting to change, so when it looked as though the COVID-19 pandemic was going to last longer than the state’s initial lockdown, the team already had multiple plans in place. One of those … Continued

Information Security Office expands security awareness training

April 6, 2020

In 2019, the University’s security awareness training was completely transformed with the introduction of a new training module. Since then, the Information Security Office within ITS has made significant progress in expanding the program to groups across campus. So far, … Continued

New program develops ServiceNow experts

April 3, 2020

The IT Service Management team was grappling with a growing number of departmental requests for more ServiceNow features while struggling to hire developers to implement those features. The team chose an innovative solution: use one part of the problem to … Continued

ITS holds cloud training

July 2, 2019

As use of cloud-based technology continues to grow, ITS is taking steps to ensure that campus IT leaders will be prepared to participate in this transformation. Toward that goal, ITS held cloud essentials training for four full days in June … Continued

ITS transforms Carolina’s security awareness training

June 28, 2019

The University’s security awareness training has received a complete transformation this year. Led by the Information Security Office at Information Technology Services, the training educates ITS employees on the importance of securing campus data. Soon, other campus groups can access … Continued