As some UNC-Chapel Hill employees return to campus and the University prepares for students to come back in August, ITS has a few teams that never left. The ITS Operations Center is one ITS group that has maintained its campus … Read more
In early June, ITS became aware that beginning on July 20, 2020, Adobe will remove Adobe Sign functionality from Adobe Acrobat DC. This includes Acrobat DC licensed as stand-alone app and Acrobat DC licensed as part of Creative Cloud All … Read more
This summer, ITS Enterprise Applications and groups across campus will roll out a mobile-friendly scheduling application that enables users to check room availability and schedule events. The new tool, 25Live, is from CollegeNET, an Oregon-based maker of web-based on-demand technologies … Read more
The Computer Repair Center was one of the first ITS groups to return to working from University buildings. On June 1, the CRC resumed operations from its main CRC repair shop located in the Facilities Services building on Airport Drive. … Read more
ITS Communication Technologies and UNC Health are improving institutional mobility. CommTech has brought UNC Health’s Skynet wireless network to virtually all of the UNC School of Medicine. UNC Health, meanwhile, has deployed UNC-Chapel Hill’s eduroam network to most spaces within … Read more
ITS Enterprise Applications team members have quickly adapted to support the University’s ever-changing needs during the COVID-19 pandemic. Enterprise Applications is in one respect doing what it knows well — supporting campus entities’ requirements for information and analysis from ConnectCarolina, … Read more
Like all ITS Service Desk staffers, Tech Support Analyst Javier Cedeno is working remotely due to the COVID-19 pandemic. Unlike any of his fellow staffers, he is working internationally. Cedeno is stuck in Tome, Chile, by border shut-downs. Since March, … Read more
After more than 30 years of state service, Hiawatha Demby, Applications Analyst with ITS Communication Technologies, will retire at the end of May. During his time at UNC-Chapel Hill, Demby worked for several departments, saw campus technology support offices evolve … Read more
This summer ITS Digital Services will move the web.unc.edu WordPress network to the cloud while also making some big changes to improve accessibility and branding. Web.unc.edu is a self-service network on which anyone with an Onyen can create a professional-looking … Read more
UNC-Chapel Hill has been relying heavily upon the Digital Accessibility Office to support campus community members as they teach, learn and work primarily online amid the pandemic. Early on, the Digital Accessibility Office (DAO) team members quickly retooled their operations to … Read more
When Assistant Director Ingrid Camacho took over the leadership of the ITS Service Desk on April 1, she was readily prepared for the responsibilities of the job. What came as a more unusual challenge, however, was taking on those responsibilities … Read more
Tech support analyst Chase Freedman has spent almost 10 years working at the ITS Service Desk in a variety of support roles. Six weeks ago, Freedman would have been found providing hands-on, face-to-face tech support for students, faculty and staff … Read more
