This was a busy summer for ITS. Teams across ITS contributed to major projects to get campus technology ready for the Fall semester. From software to hardware to a new physical space, here are the major changes you’ll see as you return to UNC-Chapel Hill.
A new place for tech help
If you need tech help at UNC, you have options — you can chat live, call, search for answers or visit the ITS Service Desk in person. And starting this semester, when you need that in-person help, you can choose between two locations to visit — no appointment needed.
The ITS Service Desk opened an additional walk-in location in the Frank Porter Graham Student Union on the lower level, near Bojangles. So pick your spot — the Student Union or the Undergraduate Library.
Say hello to the Carolina Print Hub
![An over the shoulder view of a student using her laptop on the quad. A giant blue printer icon pops over her screen](https://its.unc.edu/wp-content/uploads/sites/337/2023/05/Carolina-Print-Hub-featured.png)
This summer, all-campus printing at Carolina got a new name. CCI Printing is now the Carolina Print Hub.
It’s a new name, but the service is the same. You can still print at more than 70 locations across campus with your student print allotment (if applicable). To find the most convenient print location or to download apps for mobile and touchless printing, visit the Carolina Print Hub online.
ConnectCarolina now requires Duo for student logins
All current and former students are now required to authenticate with Duo 2-Step Verification when logging into ConnectCarolina. The added security helps the University follow a request from the U.S. Department of Education to strengthen protection of students’ financial aid data.
Want to skip Duo? Carolina Key is so secure it replaces both your password and Duo on many web-based UNC systems.
Carolina Key shifts to high gear
![The Carolina Key logo, which shows the ways to authenticate with passkeys — facial and fingerprint recognition, security keys and PINs](https://its.unc.edu/wp-content/uploads/sites/337/2023/07/Carolina-Key-featured-2.png)
This summer, Carolina Key expanded eligibility to all UNC students, faculty and staff. Register for Carolina Key and swap your password for your device’s built-in biometrics (or a PIN) for fast and secure logins to many web-based UNC systems, including ConnectCarolina, Canvas and Time Information Management (TIM).
Want all the details? Visit 3 reasons to go passwordless with Carolina Key.
Carolina Gaming Arena gets new tech
![Carolina Gaming Arena logo, a game controller with ram's horns](https://its.unc.edu/wp-content/uploads/sites/337/2023/08/gaming-arena-upgrade-featured.png)
The new tech will supply higher image quality and lower latency — great for competitive gaming. The outgoing TVs were installed in a few spots in the gaming arena and in the Craige podcast studio.
Real-time status and notifications for IT services
![Opsview dashboard, showing major ITS services in red, for disrupted, or green, for working](https://its.unc.edu/wp-content/uploads/sites/337/2023/05/Opsview-featured.png)
If you’re ever having an “is it down for everyone or is it just me?” moment with a service at UNC, like Wi-Fi or Canvas — check ITS Status. ITS made major updates to Status this summer, leveraging automation and new software for real-time updates.
Want to be notified when a service isn’t working or is scheduled for maintenance? You can now enroll in email notifications for full updates. Visit ITS Status and click “subscribe to updates” in the upper right.
Wi-Fi upgrades across campus
![A Carolina Blue Wi-Fi symbol floats over a view of Kenan Stadium and the distant Bell Tower](https://its.unc.edu/wp-content/uploads/sites/337/2023/08/wifi-morrison-featured.png)
ITS is constantly updating UNC’s network to improve speed and reliability, and a busy summer full of projects is the norm.
This June and July, teams from ITS Infrastructure & Operations overhauled Wi-Fi in Morrison Residence Hall. Now each room in Morrison has its own access point, delivering stronger signal with less interference. The new equipment makes Morrison 100% up to date with the latest technology.
Connect with tech on Instagram
![A hand holding a phone on the quad. On the phone is the ITS Instagram profile](https://its.unc.edu/wp-content/uploads/sites/337/2023/08/instagram-profile-mockup-featured.png)
Want to keep up with all the latest tech news from ITS? As of this summer, you can follow us on Instagram!
Stay up to date with news from ITS, free tech tools and perks, announcements, events and opportunities for all Tar Heels.
If text is more your speed, ITS is also on Threads and X (formerly Twitter).