Kate Hash has been named ITS’ Assistant Vice Chancellor for Customer Experience & Engagement, effective March 16. Hash has served as Interim Assistant Vice Chancellor of User Support & Engagement since February 20, 2019, overseeing IT Service Management (including the … Read more
The Service Management team has upgraded Carolina’s ServiceNow platform to the New York release, marking the first upgrade since ITS and campus partners rolled out ServiceNow last July. ServiceNow introduces new software feature releases every six months — and yes, … Read more
The ITS Service Desk is gaining more clients across campus as it takes on the job of providing Tier 1 support for more University departments. The Service Desk has always had a policy of offering services to all University affiliates. … Read more
ITS Managed Desktop Services (MDS) has expanded its service offerings to include formalized asset management. This encompasses the full lifecycle of endpoint devices and the transitions in between. In the early summer of 2018, organizational changes in User Support & … Read more
During the past fiscal year, ITS has implemented various technologies at South Building that have greatly benefited users and deeply impressed others who visit the building. The ITS team serving the South Building is made up of Mark Wampole, Leslie … Read more
As the campus bustle resumes following summer break, thousands of UNC-Chapel Hill students are good to go with laptops newly purchased from the University and with mobile devices recently connected to Carolina’s wireless network. ITS serves 3,000 first-year students during … Read more
Ken Yow’s “day job” has worked out pretty well. When Yow came to work at UNC-Chapel Hill as a clerk-typist in Group Child Care Consultant Services of the School of Social Work in December 1976, he certainly wasn’t expecting to … Read more
The Information Technology Services group that provides tech support to the Athletics Department has introduced new technology to the volleyball program that saves coaches several hours of work a day and strengthens teaching and learning. In September, ITS On … Read more
