SASB North ITS Service Desk with Coming Soon signAs it is well into the new year, you undoubtedly have already taken stock of your shortcomings and thought about everything you were going to do better: travel more, be more sociable, take some classes to broaden your knowledge. Well, so has ITS SASB South.

Center gets own designated space

This month ITS SASB will throw open the doors to its newly renovated space in the Student and Academic Services Building North. The trip from its former location in the computer lab of SASB South, across the courtyard to SASB North and into its own designated space comes as part of a greater Student Affairs project. Student Affairs relocated some student services into spaces that better fit the various departments’ service needs and improve their ability to serve the student community.

“This move, at the very least, affords greater visibility for the valuable services provided by our staff,” said Steven Smith, team lead of Walk-in Services. “It’s not often that an idea of this magnitude is truly beneficial for all involved parties, but this is such an example.”

Project required collaboration

Planning for the move started in spring 2016 and took more than six months. Multiple organizations collaborated across several organizations, including ITS, Student Affairs, Facilities Services, Student Wellness and ITS ResNET. Associate Vice Chancellor of Student Affairs Christopher Payne was particularly helpful.

“The biggest challenge were delays in our timetable. Having little control over construction and planning can be frustrating,” said Angie Potiny, ITS SASB North team lead. “It helped having a strong partner with Christopher Payne in Student Affairs, who stayed on top of coordinating with all parties involved.”
SASB ITS Service Desk after renovationsAlong with a new location, ITS SASB North received a head-to-toe renovation, including construction of a more inviting workspace, new paint job and new furniture, all of which will help increase client-tech support collaboration.

Educational workshops planned

“We hope to bring a more personalized experience with the new ITS SASB North location,” Potiny said. “We want to do more programs to educate our customers on ITS services and how to be proactive in preventing computer problems.”

Programs will include educational workshops geared towards teaching and exploring ITS Service Desk services as well as software such as OneDrive and Adobe Creative Cloud.

Preventative-use issues related to exams, holidays and breaks will be addressed in a more dynamic and proactive way through pop-up informational tables in the SASB courtyard.

“Please come see us when we open,” Potiny said.

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