Service Desk Fall 2020 Support Options

The ITS Service Desk provides technical support to the UNC computing community.

How to get help

The ITS Service Desk location in the Undergraduate Library will be closed until further notice.

Don’t worry – we have lots of different ways for you to get tech support:

• Call 919-962-HELP
• Visit the Online Help Request site to chat live with a support tech
• Submit an Online Help Request form

Our support staff are ready to help you with any technical issues, from password resets to 2-Step Verification to Wi-Fi challenges.

Service schedule

The Service Desk is available to provide technical support via chat Monday – Friday, 7 a.m. – 7 p.m., via phones Monday – Friday, 7 a.m. – 8 p.m., and a web support ticket can be submitted 24 hours per day. The Service Desk is closed on Saturday and Sunday.

How to drop off machines

You can still drop off devices in need of support, and you can still use your CCI warranty service. The Service Desk just has a different methodology now for this service.

Starting the first week of classes, the Service Desk has a contactless option available for dropping off CCI machines in need of technical support and/or repair.

For students, faculty and staff who need “hands-on” laptop support, the Service Desk will offer drop-off and pick-up service via a contactless locker system at the Student Union. If you need to drop off or pick up, a Service Desk technician will provide you with details about the locker service.

Troubleshoot common tech challenges

There are common tech issues at the start of each semester that users can frequently troubleshoot for themselves.

• Connect to eduroam
• Add a 2-Step Verification device
• Download and install Office 365
• Improve your Zoom meeting quality
• Improve your home internet quality

If these help articles don’t fix the problem, never hesitate to contact the Service Desk so that one of our dedicated support analysts can assist.