Service Desk Fall 2021 Support Options
The ITS Service Desk provides technical support to the UNC computing community.
How to get help
The ITS Service Desk location in the Undergraduate Library will reopen beginning Monday, 8/16. We will be open during our normal business hours Monday – Friday from 8 a.m. – 5 p.m. Please check the library hours of operation to see amended building hours during holidays.
Other ways for you to get tech support:
- Call 919-962-HELP
- Visit help.unc.edu to chat live with a support tech
- Submit an Online Help Request form
Our support staff are ready to help you with any technical issues, from password resets to 2-Step Verification to Wi-Fi challenges.
The Service Desk is available to provide technical support via walk-in Monday – Friday, 8 a.m. – 5 p.m., chat Monday – Friday, 7 a.m. – 7 p.m., phones Monday – Friday, 7 a.m. – 7 p.m., and a web support ticket can be submitted 24 hours per day. The Service Desk is closed on Saturday and Sunday.
How to drop off/pick up machines
The Service Desk will continue to offer drop-off and pick-up service via a contactless locker system at the Student Union for those who do not wish to come to our physical office space. First you will need to contact the Service Desk via chat or phone to initiate an incident. Then a Service Desk technician will provide you with details about the locker service. Please ensure that ALL data is backed up before dropping off a machine, and only visit the lockers after being instructed to by a staff member.
Troubleshoot common tech challenges
There are common tech issues at the start of each semester that users can frequently troubleshoot for themselves.
- Connect to eduroam
- Add a 2-Step Verification device
- Download and install Office 365
- Improve your Zoom meeting quality
- Improve your home internet quality
If these help articles don’t fix the problem, never hesitate to contact the Service Desk so that one of our dedicated support analysts can assist.