Service Desk Support Options

The ITS Service Desk provides technical support to the UNC computing community.

How to get help

The ITS Service Desk location in the Undergraduate Library has normal business hours of Monday – Friday, 8 a.m. – 5 p.m. Please check the library hours of operation to see amended building hours during holidays.

Other ways for you to get tech support:

• Call 919-962-HELP
• Visit help.unc.edu to chat live with a support tech
• Submit an Online Help Request form

Our support staff are ready to help you with any technical issues, from password resets to 2-Step Verification to Wi-Fi challenges.

Service schedule

The Service Desk is available to provide technical support via walk-in Monday – Friday, 8 a.m. – 5 p.m., chat Monday – Friday, 7 a.m. – 7 p.m., phones Monday – Friday, 7 a.m. – 7 p.m., and a web support ticket can be submitted 24 hours per day. The Service Desk is closed on Saturday and Sunday.

How to drop off/pick up machines

The Service Desk offers drop-off and pick-up service via a contactless locker system at the Student Union for those who do not wish to come to our physical office space. First, you need to contact the Service Desk via chat or phone to initiate an incident. Then a Service Desk technician will provide you with details about the locker service. Please ensure that ALL data is backed up before dropping off a machine, and only visit the lockers after being instructed by a staff member.

Troubleshoot common tech challenges

There are common tech issues that users can frequently troubleshoot for themselves.

• Connect to eduroam
• Add a 2-Step Verification device
• Download and install Office 365
• Improve your Zoom meeting quality
• Improve your home internet quality

If these help articles don’t fix the problem, please contact the Service Desk so that one of our dedicated support analysts can assist you.