News
ITS hires Erin Towne to help implement new information security program
Erin Towne, a Chapel Hill resident with experience in business analysis and process architecture, joined the Information Security Office today as a senior program business analyst for information security. Towne, who is no stranger to ITS, will lead program analysis and communication mechanisms for the information security program. She will … Read more
Jason Cross tagged to lead ITS Managed Desktop Services
Jason Cross, who has worked for ITS for two decades, has been named as the new leader of the ITS Managed Desktop Services team. Managed Desktop Services (MDS) provides IT support to 14 campus departments. “Jason was selected to manage the MDS team from a very competitive pool of applicants … Read more
New customer support tool preview: Features and benefits
On July 10, UNC-Chapel Hill will switch to a new customer support tool — here’s a preview of the features you’ll notice on day one. The customer support tool powers the UNC Help Portal and helps campus users report tech problems, search for help, request services and chat with the … Read more
Ethan Kromhout named AVC for ITS Infrastructure, Operations & Networking
Ethan Kromhout has been named Assistant Vice Chancellor for ITS Infrastructure, Operations & Networking, effective June 3, after serving as interim AVC since June 2022. He “is without peer with respect to technical acumen and ability both to get new things done and keep less-than-new things working and improving,” J. … Read more
Reregister devices with eduroam before January 23, 2025
To maintain uninterrupted Wi-Fi access, ITS encourages students, faculty and staff to take a few minutes and reregister devices with eduroam before January 23, 2025. Eduroam is UNC-Chapel Hill’s primary Wi-Fi network and provides a secure and encrypted connection to the University’s resources and the internet. On January 23, 2025, … Read more