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Improve your Zoom with new features

June 21, 2022

1. Have fun  We use Zoom for more than just meetings — holiday parties, birthdays, happy hours and team building sessions give us opportunities to have fun with our colleagues. In the early days, virtual backgrounds were the only way … Continued

Think Green IT for Earth Day

April 20, 2022

If Earth Day has you “thinking green,” don’t forget about technology.   It’s easy to see how working from home reduces our personal environmental footprint, whether that’s by commuting less and burning fewer fossil fuels, using fewer dry-cleaning services or by … Continued

AVC Kate Hash reflects on past year, shares 2021 priorities

March 5, 2021

On March 16, 2020, Kate Hash became ITS’ Assistant Vice Chancellor for Customer Experience & Engagement after serving as interim AVC for a year. In this role, Hash oversees User Support & Engagement, which encompasses many groups and services. Among … Continued

Program addresses demand for security risk assessments

November 20, 2020

During the summer, the Information Security Office faced a challenge — the campus community began requiring an increasing number of risk assessments. The increased demand for security risk assessments was due to the University’s transition to 100% working from home … Continued

ITS Service Desk adopts fully virtual training model

November 11, 2020

The ITS Service Desk prides itself on adapting to change, so when it looked as though the COVID-19 pandemic was going to last longer than the state’s initial lockdown, the team already had multiple plans in place. One of those … Continued

Organizers call SecurityCon a success

November 2, 2020

SecurityCon 2020 drew a record-breaking number of registrations and attendees — of course via Zoom, given the COVID-19 pandemic. The Information Security Office’s first virtual SecurityCon on October 9 drew more than 150 registrants for the talks, 20-plus for the Capture … Continued

Enterprise Applications adapts quickly amid pandemic

June 2, 2020

ITS Enterprise Applications team members have quickly adapted to support the University’s ever-changing needs during the COVID-19 pandemic. Enterprise Applications is in one respect doing what it knows well — supporting campus entities’ requirements for information and analysis from ConnectCarolina, … Continued

Digital Accessibility Office supports remote operations

May 21, 2020

UNC-Chapel Hill has been relying heavily upon the Digital Accessibility Office to support campus community members as they teach, learn and work primarily online amid the pandemic. Early on, the Digital Accessibility Office (DAO) team members quickly retooled their operations to … Continued

Tech resources help students adapt to remote learning

May 4, 2020

Editor’s note: ITS Communications student workers reported and wrote this article. The coronavirus pandemic caused many drastic changes for students at UNC-Chapel Hill, interrupting the Spring semester. Professors continue to demonstrate increased lenience in assignment deadlines and grading to accommodate … Continued