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ITS retires Remedy after 22 years of use

April 18, 2022

ITS has decommissioned the platform that the University used for more than two decades for such cornerstone applications as processing help and computer repair tickets. Carolina had used the BMC Remedy platform since 1998. The ITS Service Management Platform Team … Continued

Remedy platform will soon be decommissioned

September 16, 2021

ITS is nearing the finish line for decommissioning Remedy. ITS groups expect to migrate the remaining Remedy applications by the end of January. When ITS rolled out the ServiceNow platform to various University organizations in July 2019, ServiceNow replaced Remedy … Continued

ServiceNow will empower users

July 19, 2019

The upcoming ServiceNow rollout will bring many changes at UNC-Chapel Hill, for ITS and all current Remedy users. ServiceNow will replace Remedy as the primary ticketing software for the University. ITS is adopting a new workflow in which all tickets … Continued

ITS will roll out ServiceNow to replace Remedy

July 3, 2019

ITS is scheduled to launch ServiceNow, a platform for automating business and support processes, to various University organizations on July 30. The initial rollout is focused on users of Remedy, the current system for managing business and support processes, and … Continued