On any given day, the Internal Support team within Information Technologies Services’ On Site Support group may work on 30 different Remedy tickets in additional to a variety of projects. The number of tickets sometimes reaches as high as 100 … Read more

In his job of supporting the technology needs of Undergraduate Admissions, Larry Heimer considers himself a generalist. Over at Jackson Hall, where recruiters work from the first floor and workers process applications from the basement, no two days are alike … Read more

Information Technology Services collaborates on multiple levels at the William and Ida Friday Center for Continuing Education. At the UNC-Chapel Hill center, two employees from separate ITS units work closely with one another and with the continuing education conference center, … Read more

On the third floor of the North Student and Academic Services Building on south campus, ITS Tech Support Analyst William Allen provides a tour around the UNC-Chapel Hill Office of the University Registrar. The visit includes stops in his own … Read more

Information Technology Services and the Office of the University Registrar have relocated to ITS the last server that had been housed within the Registrar’s operations on south campus. The project, which was completed in July after several months of planning, … Read more

  Employees of one Information Technology Services group are as much a part of their customers’ sites as they are ITS. The dozen members of the On Site Support staff are embedded with the departments they serve, immersing themselves into … Read more