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GPS vests enlighten Carolina football training

January 29, 2016

  Thanks to technology that Information Technology Services rolled out and supports, UNC-Chapel Hill’s football program can collect and analyze detailed information to help optimize player performance and safety. “During workouts, practices, and even games, certain players are wearing vests … Continued

On Site Support helps beef up emergency response

January 26, 2016

  The Information Technology Services unit that supports the technology needs of the Athletics Department can feel good that its work on one recent project bolstered campus safety and emergency response. ITS On Site Support Athletics worked with the Athletics … Continued

Ken Yow retires from his “day job” after 39 years

January 22, 2016

Ken Yow’s “day job” has worked out pretty well. When Yow came to work at UNC-Chapel Hill as a clerk-typist in Group Child Care Consultant Services of the School of Social Work in December 1976, he certainly wasn’t expecting to … Continued

Digital signs enable better communication

January 21, 2016

  Without realizing who is responsible, fans who come watch Carolina’s sports teams play haven’t been able to miss one quite visible way that Information Technology Services has helped the Athletics Department improve ticket operations. ITS On Site Support Athletics, … Continued

On Site Support helps upgrade ticket ops technology

January 20, 2016

UNC-Chapel Hill’s Athletics Department has improved efficiency, data security and customer service within its ticket operations with help from Information Technology Services. ITS On Site Support Athletics, the group that supports the department’s technology needs, has deployed a variety of … Continued

ITS rolls out video tool to assist coaches and players

January 15, 2016

  The Information Technology Services group that provides tech support to the Athletics Department has introduced new technology to the volleyball program that saves coaches several hours of work a day and strengthens teaching and learning. In September, ITS On … Continued

On Site Support deploys Microsoft Surface

January 12, 2016

The Microsoft Surface is the official tablet for the National Football League, as the Microsoft marketing people promote on the website for the device. The Surface is convenient enough for NFL coaches and players to use on the sidelines, in … Continued

Within On Site Support, camaraderie abounds

December 29, 2015

  If you spend even a brief bit of time with these three members of the ITS On Site Support team, you’re quickly struck by their tremendous camaraderie and mutual admiration. Tech Support Analysts Leslie Kreizman and Mark Wampole have … Continued

On Site Support tackles most data recovery in-house

December 22, 2015

Information Technology Services On Site Support used to send hard disk drives and other disks that people considered “dead” to outside data recovery vendors. For trying to recover the data, those outside firms would charge the University $1,000 or more … Continued

Internal Support holds “very satisfied” survey rating

December 17, 2015

Based on customers’ comments about the Internal Support team within UNC-Chapel Hill Information Technology Services, it’s no surprise that Internal Support can claim a top survey rating of “very satisfied.” Customers commonly use words such as “awesome,” “helpful,” “professional,” “efficient,” … Continued

Support is the name of the game for this ITS team

December 16, 2015

  It shouldn’t come as a surprise that support is at the core of this team within UNC-Chapel Hill Information Technology Services: the Internal Support team of On Site Support within User Support & Engagement. Sure, you’d expect that OSS … Continued