ITS has shed 24,000 Office 365 email accounts in a project involving groups across and outside the department and requiring a University policy change. Completed in November, the Email Capstone project also sets the stage to address further data retention … Read more

During the 2016-2017 fiscal year, ITS User Support & Engagement provided substantial support to the migration to Office 365, continued to grow use of the Adobe Creative Cloud and Lynda.com services, created a new service catalog and gained Dell repair … Read more

This post is part of a continuing series about ITS Identity Management. Be sure to check out the other posts to learn about the function, processes and applications of ITS Identity Management. Following the University’s migration to Microsoft Office 365, … Read more

Two weeks of migrations remain before the Office 365 project wraps up, but work related to Office 365 is just beginning for some ITS staff members. Service Desk supported 34 groups so far The ITS Service Desk will continue to … Read more

ITS attracted about 150 UNC-Chapel Hill retirees to a Office 365 migration clinic organized specifically to provide that University population with individualized assistance with setting up their multiple devices for Office 365. Retirees packed the set-up clinic On May 24, … Read more

With the bulk of the Office 365 migrations complete, four of the original eight-member Field Team moved over on June 19 to assist the Service Desk with Fall Rush support. Alexandra Tocchi, Brian Reilly, Rajita Maharjan and Timothy Shelley will … Read more