When the ITS Service Desk decided to install contactless lockers to limit in-person interactions for computer service repairs, there was no way to know whether customers would respond favorably to the change in a well-established process. After a semester of … Read more

During the first week of classes last week, the ITS Service Desk supported 4,830 contacts, with 1,409 contacts in the first day alone. The overall volume increased over 2019 by 9%, or 450 additional contacts. The week-long tally via phones … Read more

Editor’s note: We sat down with Kate Hash, Assistant Vice Chancellor for Customer Experience & Engagement, at least virtually, over Zoom, to ask her how her ITS units have adjusted to serving customers’ needs via remote locations. Q: How has … Read more

The ITS Service Desk is gaining more clients across campus as it takes on the job of providing Tier 1 support for more University departments. The Service Desk has always had a policy of offering services to all University affiliates. … Read more

The ITS Service Desk now takes appointments at the SASB North location. On October 21, the Service Desk launched a pilot program to accept appointments at SASB North for students, faculty, staff, retirees and anyone else associated with UNC-Chapel Hill … Read more

As it is well into the new year, you undoubtedly have already taken stock of your shortcomings and thought about everything you were going to do better: travel more, be more sociable, take some classes to broaden your knowledge. Well, … Read more