ITS has decommissioned the platform that the University used for more than two decades for such cornerstone applications as processing help and computer repair tickets. Carolina had used the BMC Remedy platform since 1998. The ITS Service Management Platform Team … Read more

ITS is nearing the finish line for decommissioning Remedy. ITS groups expect to migrate the remaining Remedy applications by the end of January. When ITS rolled out the ServiceNow platform to various University organizations in July 2019, ServiceNow replaced Remedy … Read more

Following a gargantuan effort, ITS has retired the Andrew File System. The Andrew File System (AFS) is a distributed file system that UNC-Chapel Hill used for 22 years until ITS decommissioned the service on November 13, 2018. While AFS was … Read more

UNC-Chapel Hill will retire the Andrew File System (AFS) on November 13, 2018. The statement is simple. More interesting and intricate, however, are the prudent steps the campus is taking to assist users through the decommissioning process and the history … Read more