Over the course of the pandemic, consider how many COVID-19 questions you’ve had for the University, whether about testing, vaccine attestation or more recently, vaccine requirements resulting from the new executive order for employees of federal contractors. Now multiply that … Read more

ITS Educational Technologies has updated several CCI Printing stations to support touch-free printing. With the simple addition of a QR code to each printer, users are able to complete a print job without touching anything but their own devices. How … Read more

Since last spring, Neil McKeeman has been working five shifts a week at the ITS Operations Center on top of his full-time job of managing the center. Filling in for deployed reservist McKeeman graciously accepted this double duty — normally … Read more

Student worker Anne Claire Foreman, a valued member of ITS Communications’ small team, leaves ITS next week for an internship with a Raleigh public relations firm. Foreman, who will graduate in May 2021 from the Hussman School of Journalism & … Read more

The ITS Service Desk prides itself on adapting to change, so when it looked as though the COVID-19 pandemic was going to last longer than the state’s initial lockdown, the team already had multiple plans in place. One of those … Read more

When the ITS Service Desk decided to install contactless lockers to limit in-person interactions for computer service repairs, there was no way to know whether customers would respond favorably to the change in a well-established process. After a semester of … Read more

SecurityCon 2020 drew a record-breaking number of registrations and attendees — of course via Zoom, given the COVID-19 pandemic. The Information Security Office’s first virtual SecurityCon on October 9 drew more than 150 registrants for the talks, 20-plus for the Capture … Read more

In preparation for the first day of Fall 2020 classes, ITS’ Classroom Hotline unit spent spring and summer getting faculty and the technology in teaching spaces ready. Classroom Hotline staffers had already gotten themselves quickly versed on all things Zoom … Read more

ITS Teaching & Learning played a key role in helping UNC-Chapel Hill faculty get prepared for Fall 2020 classes, whether instructors are teaching on campus, remotely or a combination of the two. Addressed physical distancing needs Staffers within Teaching & … Read more

During the first week of classes last week, the ITS Service Desk supported 4,830 contacts, with 1,409 contacts in the first day alone. The overall volume increased over 2019 by 9%, or 450 additional contacts. The week-long tally via phones … Read more

When COVID-19 necessitated a new safe way of dropping off and picking up laptops, the ITS Service Desk devised a creative solution for students — contactless lockers. ITS installed Luxer Lockers at Carolina’s Student Union during the first week of … Read more

When the University needed to know the movement of students through campus for COVID-19 planning for the Fall 2020 semester, ITS Enterprise Reporting & Departmental Systems developed a solution. Groups such as the Emergency Operations Center, Emergency Management and Planning, … Read more