It’s a good thing that Danny Nguyen enjoys a very hard puzzle. That’s exactly what Nguyen, a Project Manager with ITS Communication Technologies, was handed last September when he was brought into a campus-wide effort to comply with a new … Read more

ITS Communication Technologies plays an integral, and often overlooked, role in the University’s infrastructure. Whether it’s a residence hall, chemistry lab or office space, ITS is involved in the planning and execution of all construction, renovation and demolition projects. Reliable … Read more

Over the past year, the Engineering unit within ITS Communication Technologies completed a study that will help the team provide more accurate budgets to planners preparing to build or renovate buildings for campus departments. The Communication Technologies study looked at … Read more

After months of planning, ITS’ Voice Services unit is starting to migrate the University to a new Voice-over-Internet Protocol (VoIP) phone system. The move to AT&T hosted-cloud service from Verizon Business will take two to three years. Carolina uses an … Read more

After more than 30 years of state service, Hiawatha Demby, Applications Analyst with ITS Communication Technologies, will retire at the end of May. During his time at UNC-Chapel Hill, Demby worked for several departments, saw campus technology support offices evolve … Read more

When Mark Johnson first came to work at ITS nearly a year ago, he introduced himself around UNC-Chapel Hill as the new Jim Gogan. As interim Assistant Vice Chancellor for Communication Technologies, Johnson found it was the fastest way for … Read more

This August will see an exciting new opportunity for the UNC-Chapel Hill athletic programs – on August 22, the ACC Network will debut after years of planning, negotiating and building.  Announced in 2016, the ACC Network (ACCN) is a collaboration between … Read more

Internet protocol cameras have proven to be tremendously useful on Carolina’s athletic fields and courts.  Over the past three years, ITS has more than quadrupled the number of these internet protocol (IP) cameras deployed for UNC Athletics in its venues.  In 2016, the … Read more

This year, UNC-Chapel Hill will begin switching to a new phone system. The current voice services agreement expires in January 2024.   “Changing to a new phone system requires a lengthy ‘ramp-up’ period to build out the infrastructure, in addition to porting out phone lines … Read more

In February, ITS Communication Technologies brought together IT pros from campus, Triangle-area universities and elsewhere to talk to Internet2 about the computer networking consortium’s cloud strategy, offerings and plans. Mark Johnson, Interim Assistant Vice Chancellor for CommTech, organized the four-hour … Read more

When Assistant Vice Chancellor Jim Gogan retires on January 31, 2019, after 42 years of serving UNC-Chapel Hill, he leaves a lasting legacy — a reliable, robust campus network, the goodwill he forged between Information Technology Services and groups within … Read more

ITS Communication Technologies has begun upgrading the University’s networking core to provide better redundancy, more flexibility and much higher bandwidth. ITS selected Cisco System as the vendor for the upgraded core routers in May, and started the upgrade in July. … Read more