Web Single-Sign-On Services (SSO)
Web Single-Sign-On Services (SSO) provides the Identity Provider (IdP) for Web Single-Sign-On for the internal UNC-Chapel Hill federation as well as external federations such as UNC General Administration, InCommon and eduGain. The IdP provides the authentication handle (Onyen and Guest ID authentication) as well as attribute information about the user who is authenticating for any registered Service Provider (SP) for use with specific customer applications.
Any Service Provider that is eligible for membership in the UNC internal federation or the external UNC-GA, InCommon or eduGain federations. Users who are able to authenticate with an Onyen or Guest ID.
Submission of Remedy ticket with Service Provider request information. Best if done via websubmit: http://help.unc.edu/help/olhr/
Customers must register a Service Provider entityID with Identity Management, including certificate exchange and attribute requests. External customers must have a sponsor with the University.
Technical Support Contact Information
ITS Service Desk:
- Phone (919) 962-HELP (4357)
- Chat: https://help.unc.edu/chat
- Online Help Request: http://help.unc.edu/help/olhr/
- Twitter: @unchelpdesk
- Facebook: unchelpdesk
- YouTube: unchelpdesk
- Instagram: unchelpdesk
SLA Response Times
Service Level response times to service requests are measured by when a request is submitted via 962-HELP, chat or online submission. Other forms of contact may affect the ability to address the request in a timely fashion. Incident response time to customers are:
- Critical = 15 minutes, 24x7
- Important = 8 hours, 8-5 M-F
- General = 24 hours, 8-5 M-F
Uptime of Web SSO authentication site, availability of LDAP for attribute release.
Service Metrics / Service Goal metrics
Goals - Web SSO goals, upstream goals (align).
Regular maintenance windows: Tuesday mornings 6-8 am, Thursday evenings 5-7pm. More extensive downtime will be scheduled on an ad hoc basis, most likely on weekends. Service availability is also dependent on upstream data source availability such as LDAP. Down times are published with a minimum or 14 days advance notice. See http://status.its.unc.edu/ status page.
Hours Of Operation
- 24/7/365(6) hours of operation.
- Support hours for tier 1 and tier 2 support is 8am-12am.
- Critical support is available 24/7.
Customers agree to be familiar with and adhere to the university's Onyen Policy and Acceptable Use Policy. They are also expected to provide any requested information relevant to their issue within the requested window (24 hours for General issues; 8 hours for important issues; 30 minutes for Critical issues). No response after 3 attempts will result in a ticket closeout.
Submission of Remedy ticket with Service Provider deprovisioning request. Best if done via websubmit: http://remedyiis.ad.unc.edu. Onyens will be automatically deprovisioned upon loss of University affiliation in accordance with Onyen Policy.
Out of Scope
PID creation, Onyen and Guest ID creation and password maintenance.