Sakai@UNC (Learning Management System)
Sakai@UNC (http://sakai.unc.edu) provides a flexible and feature-rich environment for teaching, learning, research and other collaboration. Supported uses include UNC-Chapel Hill courses and academic and administrative projects.
Students, faculty, staff, and university affiliates.
Course sites: Instructors of record for courses listed in ConnectCarolina have the ability to create Sakai course sites. Students have access to a course site when two conditions have been met: they have been registered for a course for at least 24 hours, and the instructor of the course has published the site. http://sakaitutorials.unc.edu/?Create_Your_Course_Site
Project sites: Faculty and staff may request the creation of project sites for administrative and academic activities. Participants in project sites have access to those sites only after the site owner has added them to the site as a participant and published the site. http://sakaitutorials.unc.edu/index.php?||Project_Sites
Sakai@UNC is accessed using a web browser. The latest version of the Firefox browser is recommended for all users.
Technical Support Contact Information
ITS Service Desk:
- Phone (919) 962-HELP (4357)
- Chat: https://help.unc.edu/chat
- Online Help Request: http://help.unc.edu/help/olhr/
- Twitter: @unchelpdesk
- Facebook: unchelpdesk
- YouTube: unchelpdesk
- Instagram: unchelpdesk
SLA Response Times
- Critical = 15 minutes, 24x7
- Important = 8 hours, 8-5 M-F
- General = 24 hours, 8-5 M-F
- Service up time (SA)
- Customer satisfaction index (CSI)
- First contact resolution (FCR) rate (Tier 1)
Service Metrics / Service Goal metrics
Service goal metrics to be determined after first quarter data collection.
Thursday 5AM-7AM is the normal maintenance window. Other maintenance periods are possible and will be advertised on the Sakai home page (http://sakai.unc.edu). Notices of scheduled maintenance will be posted on the Sakai home page 48 hours in advance.
Hours Of Operation
Outside of scheduled maintenance, Sakai is available to users 24 hours per day, seven days per week, 365 days per year.
Customers agree to be familiar and adhere to the University's Acceptable Use Policy. They are also expected to provide any requested information relevant to their issue within the requested window (24 hours for General issues; 8 hours for important issues; 30 minutes for Critical issues). Non response after 3 attempts to contact the customer will result in a ticket closeout. Storing HIPAA-protected information in Sakai is not permitted. FERPA-regulated information, such as grades, may be stored in Sakai. Students submitting work to Sakai are expected to comply with the University's Honor Code.
OtherContent policies for Sakai@UNC can be found at https://www.unc.edu/sakai/?policies.
Out of Scope
Access to Sakai@UNC through the beta Sakai Mobile app is not supported.