LDAP Services provides data about University affiliates and non-affiliated users for purposes of University business in a campus LDAP instance. The group provides privileged reader accounts for access to sensitive information on an as-required basis.
Anonymous, Onyen, and Privileged reader access as defined above.
Submission of Remedy ticket with privileged reader request information. Best if done via web-submit: http://help.unc.edu/help/olhr/
LDAP queries may be performed against ldap.unc.edu according to level of access as above.
Technical Support Contact Information
ITS Service Desk:
- Phone (919) 962-HELP (4357)
- Chat: https://help.unc.edu/chat
- Online Help Request: http://help.unc.edu/help/olhr/
- Twitter: @unchelpdesk
- Facebook: unchelpdesk
- YouTube: unchelpdesk
- Instagram: unchelpdesk
SLA Response Times
Service Level response times to service requests are measured by when a request is submitted via 962-HELP, chat or online submission. Other forms of contact may affect the ability to address the request in a timely fashion. Incident response time to customers are:
- Critical = 15 minutes, 24x7
- Important = 8 hours, 8-5 M-F
- General = 24 hours, 8-5 M-F
Uptime of ldap.unc.edu, number of searches performed, time for query completion with a normal, indexed query.
Service Metrics / Service Goal metrics
Goals - self service goals, upstream goals (align).
Regular maintenance windows: Tuesday mornings 6-8 am, Thursday evenings 5-7pm. More extensive downtimes will be scheduled on an ad hoc basis, most likely on weekends. Service availability is also dependent on upstream data source availability such as ConnectCarolina. Down times are published with a minimum or 14 days advance notice. See http://status.its.unc.edu/ status page.
Hours Of Operation
24/7/365(6) hours of operation. Support hours for tier 1 and tier 2 support is 8am-12am. Critical support is available 24/7.
Customers agree to be familiar with and adhere to the university's Acceptable Use Policy. They are also expected to provide any requested information relevant to their issue within the requested window (24 hours for General issues; 8 hours for important issues; 30 minutes for Critical issues). Non response after 3 attempts will result in a ticket closeout.
LDAP developer information can be found here: <a href=”http://help.unc.edu/help/developer-directory-information-post-connectcarolina-hcm-and-finance/” target=”_blank”>http://help.unc.edu/help/developer-directory-information-post-connectcarolina-hcm-and-finance/</a>
Out of Scope
Onyen creation, Online Directory application.