Managed IT and Desktop Support Services

Service Description

Managed Desktop Services (MDS) provides professional, efficient, customer-centered onsite and remote IT support with an emphasis on security and reliability. MDS provides flexible and reliable enterprise-level technology support while minimizing departmental overhead expenses.

MDS provides all aspects of desktop and user-centered computing support for faculty, staff and administrators. Within this scope, MDS not only provides ‘fixers’ for technical support needs; we provide consultative services to aid in customers' use or adoption of existing and new technologies to best suit their needs to advance UNC-Chapel Hill and department goals.

MDS also is customers' liaison for other ITS needs outside of the scope or expertise of Managed Desktop Services. Out-of-scope services may relate to infrastructure, networking (behind the wall), Campus Managed Print Services, personally-owned devices and telephony.


UNC-Chapel Hill faculty and staff

Service Provisioning

Departments wishing to receive IT support services from Managed Desktop Services should send an email inquiry to to discuss service needs, arrangements and payment for services provided. Once MDS and the departmental representative have finalized a service agreement, any faculty or staff member in the department may request IT support services by submitting a request for service to MDS through established channels.

Supported Environment/Services

MDS supports UNC-owned personal computing equipment utilized for the advancement of UNC and department goals.

MDS bills for time spent in service of a request in half hour increments at the current and approved Interdepartmental Fee of $48 per hour ( Each service request will be billed to the requesting department individually when the service request has been completed.