Managed IT and Desktop Support Services

Service Description


Managed Desktop Services (MDS) provides professional, efficient, customer-centered onsite, and remote IT support with an emphasis on security and reliability.

MDS provides all aspects of desktop and user-centered computing support for faculty, staff, and administrators. Within this scope, MDS not only provides 'fixers' for technical support needs; we provide consultative services to aid in customers' use or adoption of existing and new technologies to best suit their needs to advance UNC-Chapel Hill and department goals.

For needs beyond the scope of MDS services, MDS serves as your customer liaison for ITS and other services.

Out-of-scope services may relate to infrastructure, networking (behind the wall), Campus Managed Print Services, personally-owned devices, and telephony.

For more information about the service owner, please visit Managed Desktop Services (MDS) profile.

Users/Customers

UNC-Chapel Hill faculty and staff

Service Provisioning

Departments wishing to receive IT support services from Managed Desktop Services should send an email inquiry to mds@unc.edu to discuss service needs, arrangements and payment for services provided. Once MDS and the departmental representative have finalized a service agreement, any faculty or staff member in the department may request IT support services by submitting a request for service to MDS through established channels.

Supported Environment/Services

MDS supports UNC-owned personal computing equipment utilized for the advancement of UNC and department goals.

MDS service agreement pricing is determined by the number of supported devices in a department, with per device fees approved by the Interdepartmental Fees and Charges Committee.

For services or devices outside the scope of the Support Agreement, service is billed in half hour increments at the current and approved Interdepartmental Fee of $48 per hour.

For more information around the costs of service and services provided, please visit Managed Desktop Services (MDS) profile.