Service Description

The ITS Managed Firewall Service provides customers protection, on a per-VLAN basis, from internal and external threat actors who attempt to gain unauthorized access to the UNC-Chapel Hill campus network. This service explicitly permits to each customer’s network only the traffic requested and approved by that customer. 


This service is intended for use by administrative units of the University with technical and administrative responsibility for their computing environments.

Service Provisioning

If your department is interested in signing up for ITS Firewall services, request a firewall kick-off meeting by submitting a Help request to the ITS Information Security Office.

  • Choose “Request Service”
  • Select “Security and Compliance” from the list of Categories on the left
  • Click “Firewall Request” to create a request

You may also submit a request by contacting the ITS Service Desk (919.962.HELP) and working with them to submit a request on your behalf.

ITS Security and ITS Networking staff will meet with you to assess the nature of your network(s) and set dates and milestones for adding firewall protections to them.

Supported Environment/Services

Hardwired desktops and servers on University-owned networks. ITS Managed Firewall Service does not apply to wireless networks or to on-campus residential spaces.

This service is provided at no cost to customers.