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Projects



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  • UNC Budget Tool

    The purpose of the project is to put a third-party solution in place to allow UNC-Chapel Hill to do capital budgeting, the annual budgeting cycle and associated reporting across the enterprise. Currently, we use resource-intensive manual processes to do the University’s budgeting. This means we have a reduced ability to properly plan for large capital expenditures. The success of this project will be measured by the ability of the University to handle the annual budgeting… Read More about UNC Budget Tool.

    Completed

  • UNC Customer Support Tool – RFP and Vendor Selection

    What is it? ITS is exploring options for a new UNC Customer Support Tool to replace ServiceNow.  This phase of the project will include posting a Request for Proposal (RFP) and selecting a vendor. Why are we doing it? ITS originally implemented ServiceNow in 2019 and the current contract runs through September 2024.  Before renewing the contract, ITS conducted a campus listening tour to get feedback on how ServiceNow works for our IT staff and partners. As… Read More about UNC Customer Support Tool – RFP and Vendor Selection.

    Completed

  • UNC Customer Support Tool – Implement TeamDynamix & Close ServiceNow Contract

    What is it? UNC has selected a new Customer Support Tool to replace ServiceNow.  This phase of the project will include implementing TeamDynamix and closing out the ServiceNow platform and contract.  Why are we doing it? The current ITS contract with ServiceNow expires in September 2024.  During the RFP phase of the project in 2023, the RFP committee selected TeamDynamix to replace ServiceNow, as it meets the following needs:  Fits our campus community better.  Enhances the experience… Read More about UNC Customer Support Tool – Implement TeamDynamix & Close ServiceNow Contract.

    Active, Key Project

  • UNC Guest Network Remediation

    What is it?  ITS Security is implementing configuration changes that will limit certain activities on the Guest Networks (UNC-Guest and UNC-Guest-PSK). The project will prepare the UNC Community for this upcoming change.  Why are we doing it?  Currently, the UNC-Guest Network is used extensively for purposes it was not intended for, for example University business. This use of the network creates a security and regulatory risk for the University. The configuration change will limit the… Read More about UNC Guest Network Remediation.

    Completed

  • Upgrade and Transition of Software Distribution

    The PHP platform that the Software Distribution service operated on was no longer supported by the vendor, so this project upgraded the platform. The project also transitioned support of the service from ITS Infrastructure and Operations to the University Services team in ITS Enterprise Applications.

    Completed

  • Upgrading to Ping: The Next Generation of Soft Phone

    What is the project? ITS is replacing the current Communicator soft phone software client with new software called “Ping, powered by Clearspan”. This software allows customers to use their desktop or mobile device to make and place phone calls using a UNC phone number.  It can be installed on various operating systems, including Mac, Windows, Android, and Apple devices. This software is particularly useful for remote workers or those without access to a physical office… Read More about Upgrading to Ping: The Next Generation of Soft Phone.

    Active